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Perks for all our customers
We offer the UK’s only broadband with access to Priority from O2 included, at no extra cost. You get to enjoy all the rewards and unique experiences, just for being with us.
Speeds you can rely on, or credit back*
Our superfast WiFi guarantee with WiFi Max promises download speeds of at least 30Mbps in every room, or £100 credit on your next bill.
Security protection
Virgin Media Essential Security keeps you and your family safe online by protecting any device that’s connected to your home broadband network.
Exclusive benefits with supercharged deals
We’ve joined forces with O2 to give you a broadband speed boost, double mobile data and more Volt benefits – just for having our broadband and an O2 SIM.
The legal stuff
eufy Robot Vacuum or £200 bill credit:
• This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest Combo bundle (including Volt variants) or the Mega Volt bundle online.
• The bundle needs to be ordered between 24 October and 11.59pm on 30 October 2024.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 eufy Robot Vacuum or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your eufy Robot Vacuum or bill credit if:
• You cancel your services before they’re installed or before the end of your 14-day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14-day cancellation period.
Virgin Media £200 bill credit: This offer is available to new Virgin Media customers ordering Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest Combo bundle (including Volt variants) or the Mega Volt bundle online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 24 October and 11.59pm on 30 October 2024.
Virgin Media £50 bill credit: This offer is available to new Virgin Media customers ordering M500 Fibre Broadband online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 18th October and 11.59pm on 6th November 2024.
Virgin Media £75 bill credit: This offer is available to new Virgin Media customers ordering Gig1 Fibre Broadband online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 18th October and 11.59pm on 6th November 2024.
Prices and terms subject to change during contract
M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £28* a month for 18 months, standard pricing thereafter (currently £56*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M125 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. £29.99* a month for 18 months, standard pricing thereafter (currently £62*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M125 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £35.99* a month for 18 months, standard pricing thereafter (currently £68*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M250 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 264Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £41.99* a month for 18 months, standard pricing thereafter (currently £74*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M350 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 362Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Weekend chatter. £47.99* a month for 18 months, standard pricing thereafter (currently £80*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M500 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 516Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Weekend chatter. £53.99* a month for 18 months, standard pricing thereafter (currently £86*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): Gig1 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 1136Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £48* a month for 18 months, standard pricing thereafter (currently £48*). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 18 month minimum term product: £25* a month for 18 months, then £54* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M125 + O2 SIM (Volt): New customers only.18 month minimum term. Average download speed 108Mbps. £54* a month for 18 months, standard pricing thereafter (currently £58*) If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £28.99* a month for 18 months, then £60* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £31* a month for 18 months, then £64* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £27.99* a month for 18 months, then £66* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M350 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £34.99* a month for 18 months, then £70* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: £33.99* a month for 18 months, then £72* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M500 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: 18 month minimum term product: £33.99* a month for 18 months, then £76* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £39.99* a month for 18 months, then £78* thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig 1 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £39.99* a month for 18 months, then £82* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.
Our ultrafast speeds are 100Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.
UK's fastest widely available broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely available provider download speeds, for verification see virginmedia.com/fast. Gig1 Fibre Broadband (avg 1,104Mbps) is available in selected areas. Terms apply.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.
Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.
Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.
Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
Virgin Media Connect app: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
Gig1 Availability: Available in selected areas only – use our postcode checker to see if available in your area yet.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8* a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via click & collect or optional home delivery (£5 delivery charge may apply). Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply. Fastest WiFi guarantee of any major provider: Compared to major UK ISPs. Terms of guarantee vary by provider. To verify, see www.virginmedia.com/legal/wifi.
Nine times faster: Based on fastest widely available advertised average download speeds (average speed 630Mbps for M600 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 59Mbps for Sky Fibre Max).
Reliability: 99.85% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2024–June 2024). For more details, see our broadband speeds.
Prices and terms subject to change during contract
Mega Volt Bundle: Mega TV, Sky Cinema and Sky Sports (both in HD), M500 Fibre Broadband (average download speed 516 Mbps) option to add home phone with Anytime Chatter for £5 per month, Currently £84.99* per month. £197* from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and data (£25). 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.
Biggest Combo Bundle: Mega TV, Sky Sports SD, Sky Cinema HD, M125 Fibre Broadband (average download speed 132Mbps), and Netflix Standard with ads. £79* a month. 18 month minimum term. Home phone can be added from an extra £5 per month. Standard monthly pricing (currently £144* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Biggest Combo Volt Bundle: Mega TV, Sky Sports SD, Sky Cinema HD, M250 Fibre Broadband (average download speed at peak 264Mbps), a 10GB data SIM and Netflix Standard with ads. Home Phone can be added from an extra £5 per month. If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Currently £89* per month. £154* from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Additional Terms and Conditions apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Netflix: Netflix subscription required at extra cost, unless included as part of an eligible bundle.
Bigger Combo Volt + Sports HD: New customers only. Mega Sky Sports HD*, M500 Fibre Broadband (average download speed 516Mbps). £74.99* a month. 18 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £160* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Combo bundle + Sports HD: New customers only. Mega TV Sky Sports HD*, M500 Fibre Broadband (average download speed 516Mbps). £69.99* a month. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £156* a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Combo Volt + Movies: New customers only. Mega TV, Sky Cinema in HD, M250 Fibre Broadband (average download speed 264Mbps). Premium add-ons such as Sky Sports are available at extra monthly cost. £65.99* a month. 18 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £122* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Combo bundle + Movies: New customers only. Mega TV, Sky Cinema in HD, M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. £60.99* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (£118* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Premium add-ons such as TNT Sports or Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Combo Volt bundle: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps). £44.99* a month. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £116* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee may apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Combo bundle: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps). £39.99* a month. Home Phone can be added from an extra £5 per month. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Standard monthly pricing (currently £112* a month) applies from month 19. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Big Volt bundle: Mixit TV, M250 Fibre Broadband (average download speed 264Mbps) and Weekend chatter. Premium add-ons such as TNT Sports or Sky Cinema are available at extra monthly cost. £37.99* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £82* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Big bundle: Mixit TV, M250 Fibre Broadband (average download speed (264Mbps) and Weekend chatter. £33* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £78* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Discounted pricing may be offered in selected locations. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + TV: Maxit TV & M125 Fibre Broadband (average download speed 132Mbps). £100* a month for 18 months, standard monthly pricing applies thereafter (£100* a month). Premium add-ons such as Sky Cinema HD are available at extra monthly cost. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + TV Volt: Mega TV & M250 Fibre Broadband (average download speed 264Mbps). Premium add-ons such as Sky Cinema are available at extra monthly cost. £110* a month for 18 months, standard monthly pricing applies thereafter (£110* a month). Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £28* a month for 18 months, standard pricing thereafter (currently £56*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M125 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. £29.99* a month for 18 months, standard pricing thereafter (currently £62*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Fibre Broadband + Phone + Volt: M250 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 264Mbps and Weekend chatter. £31.99* a month for 18 months, standard monthly pricing applies thereafter (£72* a month). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £35.99* a month for 18 months, standard pricing thereafter (currently £68*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £41.99* a month for 18 months, standard pricing thereafter (currently £74*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Weekend chatter. £47.99* a month for 18 months, standard pricing thereafter (currently £80*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Weekend chatter. £53.99* a month for 18 months, standard pricing thereafter (currently £86*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £48* a month for 18 months, standard pricing thereafter (currently £48*). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 18 month minimum term product: £26* a month for 18 months, then £54* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £28.99* a month for 18 months, then £60* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £31* a month for 18 months, then £64* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £27.99* a month for 18 months, then £66* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: £33.99* a month for 18 months, then £72* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £39.99* a month for 18 months, then £78* thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you in at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.
Airtime plan example:
Each year your Airtime Plan will be adjusted on your April bill by the RPI rate of inflation announced in the preceding Feb. See o2.co.uk/prices.
Airtime Plan, today to March 2022
Airtime Plan, April 2022 to March 2023
Airtime Plan, April 2023 to March 2024
£ Today's price
£ Today's price + RPI (announced in Feb 2022) + 3.9% (Price A)
Price A + RPI (announced in Feb 2023) + 3.9%
If RPI is negative, O2 will only apply the 3.9%.
| Representative example: | |
|---|---|
| Duration of credit agreement | 36 months |
| Upfront cost | £30.00 |
| Monthly device payment | £31.10 |
| Total Credit amount | £1119.56 |
| Total amount payable for device | £1149.56 |
| Interest rate (fixed) | 0% |
| Representative APR | 0% |
| Device cash price | £1149.56 |
O2 Refresh custom plans:
Direct purchases only. Pay the cash price for your device or spread the cost over 3 to 36 months (excludes dongles). The device cost will be the same whatever you choose. There may be an upfront cost. You need a monthly rolling Airtime Plan as long as you have a Device Plan. Pay off your Device Plan at any time and you can choose to keep your Airtime Plan, upgrade, or leave. If your Airtime Plan ends for any reason you will need to pay your Device Plan in full.
Tariff information:
The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers. For more information visit Other numbers and charges | Account and billing | Help & Support | O2).
Volt sim offers:
£12*:10GB (boosted from 5GB), unlimited mins and texts.
When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this you’ll be charged £3.50* per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle.
£15*: 30GB (boosted from 15GB) unlimited mins and texts.
£18*: 100GB (boosted from 50GB) unlimited mins and texts.
£25*: Unlimited data, unlimited mins and texts.
Charge outside your allowance
For information on calls and messages outside your allowance see Extra charges guide | Charges for calls, messaging and data | O2
Browsing
See our latest Pay Monthly terms.
O2 customer services
Free from your O2 mobile
O2 Directories 118402
£1.50/min (minimum charge £1.50)
International calls and texts
See o2.co.uk/international
Roaming calls, texts and data
See o2.co.uk/abroad
Premium Rate numbers
See o2.co.uk/premium
Non Standard Numbers
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles
See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
Free calls
See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
See O2 extra charges guide for a full list of what you'll pay for calls, texts and data outside your bundle.
Like New
Savings: The saving is achieved on the total hardware cost of the relevant Like New phone when comparing the price with new. Not all Like New phones will be cheaper than the new equivalent – savings achieved on selected devices only. Compare prices at o2.co.uk/shop
Environmental: Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2, compared to buying a new one. For more details, visit here for more info
Warranty: Selected tariffs only. 3-Year Warranty is lost if you move to an ineligible tariff, upgrade and purchase a new device or SIM Only plan, or fail to pay monthly payments. 3-year period includes any standard manufacturer warranty period. Exclusions apply. Wear and tear, software issues, and accidental, cosmetic or water damage are not covered. For full exclusions and terms see o2.co.uk/terms
Extras from O2: Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £8.99pm or Premium Plan £12.99pm.Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of Amazon.com, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms - See O2 Extras | Terms and Conditions | O2
International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade.
O2 Travel in our Inclusive Zone: Direct with O2, includes unlimited minutes, unlimited texts and speed restricted data roaming (capped at 500kbps) in 27 selected destinations only (our Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade.
Priority from O2
Priority is an O2 service. Active O2 and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.
eufy Robot Vacuum FAQs
Who will deliver my eufy Robot Vacuum?
Exertis, a 3rd party distributor who arrange delivery through UK mail.
How long after ordering will I receive my eufy Robot Vacuum?
Exertis will send your eufy Robot Vacuum out 28 days after you’ve had your Virgin Media services installed.
Will I get an email notification?
We’ll send you an email to let you know your eufy Robot Vacuum will arrive 28 days after installation. The email should arrive two days after you place your order, so keep an eye out. After 28 days we’ll send another email to let you know your eufy Robot Vacuum is on its way.
Who should I speak to if I have any questions?
You can call Exertis on 01282 858617.
Where will my eufy Robot Vacuum be delivered to?
It’ll go straight to the name and address you gave us for your installation details.
Can I change the delivery address or customer name for the eufy Robot Vacuum?
Unfortunately not, sorry. Your contact details are the same as your installation details and can’t be changed.
Can I exchange the eufy Robot Vacuum for cash?
Sorry, we’re afraid that’s not an option.
How much is the eufy Robot Vacuum worth?
It’s worth £399.
Does the eufy Robot Vacuum have a warranty?
Yes, it comes with a 1-year manufacturer warranty.
Bill credit FAQs
How do I get my Virgin Media bill credit?
The Virgin Media bill credit will be applied to your first bill.
What happens if the Virgin Media bill credit is larger than my first bill?
Any credit that’s left over will be applied to your following bills until it’s all used.
What happens if I don’t see the Virgin Media bill credit applied to my first bill?
Head to our Contact us page to chat with an agent. They’ll be happy to help.
Can I use the credit to buy on demand content from Virgin Media?
Yes, you can use the bill credit to buy on demand content from Virgin Media.
Is it a one-off credit?
Yes, the Virgin Media bill credit will be applied in full to your account.