service-fault customers contact Virgin Media

There are 4 easy ways to get in touch

First check if we are already onto it, by calling us free on 0800 561 0061

Or check our status website

By phone

You could save yourself a phone call and try our online help first.

• Digital TV help
• Phone help
• Internet help

Still need to talk to the team?

For help with your TV or Phone and for Internet Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

For call costs visit our website www.virginmedia.com/callcosts/. Calls from mobiles and some networks may be higher.

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For Technical Support with your Dial Up Internet Services:

Does your email address end with @ntlworld.com? Then call us on 0906 301 2222*

Or does your email address end with @blueyonder.co.uk? Then call us on 0906 706 0000*

*Calls cost 50p per minute. There is a 10p connection cost from Virgin Media landlines. Charges from mobiles and other networks may vary.

PC Help

If you have computer problems not related to your Virgin Media service, you can talk to our PC experts.

0906 991 0001*

*Calls cost £1 per minute. The line is open from 8am to 11pm seven days a week.

By email

Just click here to email us. We'll do our best to get back to you within 48 hours.

By post

It's not as quick, but if you'd prefer to send us a letter, you can write to us at:

Service Faults and Support,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

So we can get back to you sooner, let us know details like your account number, address and contact number when you get in touch.