Meet the new power couple
The UK’s fastest major broadband provider has partnered up with the UK’s favourite mobile network operator – and together, we’re ready to supercharge the UK.
See what our partnership is all about in this short film.
Supercharging the UK
Two of the UK’s most iconic brands have come together to give our customers more choice and better value. It’s good news for customers, communities and businesses all over the country.
Even better together
- Award-winning gigabit fibre and 5G-ready mobile, in one place
- 46 million+ broadband, mobile, phone and home subscribers
- More than 18,700 employees
Our promises
- Invest billions in the UK’s digital infrastructure, improving connectivity and increasing competition
- Create thousands of new jobs and apprenticeships
- Bring better connections to schools and disadvantaged communities nationwide
The UK just got an upgrade
Virgin Media and O2’s combined broadband and mobile network will help supercharge the digital economy as the country gets back on its feet. There couldn’t be a more important time to make sure businesses and enterprises are supported.
Supercharged businesses
Products and services made for start-ups, right through to national chains.
Supercharged services
Specialised support for schools, hospitals and other public sector organisations.
Supercharged networks
Ongoing expansion of Virgin Media’s next-generation gigabit network and O2’s 5G rollout.
Connecting more people to gigabit fibre and 5G
We’re all set to supercharge our digital future.
A game-changer for the country
Through multi-million pound investment and plans to connect more communities to gigabit fibre broadband and 5G, Virgin Media and O2 will help realise the government’s big ambitions for the UK’s digital future – including national gigabit broadband speeds by 2025.
What next?
Nothing changes for Virgin Media customers right now, and you don’t need to do a thing. But keep an eye out for more ways you’ll benefit from Virgin Media and O2 in the future. If you already enjoy mobile with O2, you’ll hear from them too.
We’ve also updated our privacy policies, so you know how we’ll use your information. Here’s Virgin Media’s privacy policy and here’s O2’s privacy policy.
FAQs
Not at all. Your broadband and mobile services will carry on as usual, and you’ll still enjoy everything you expect from Virgin Media.
As of today you can still contact us as you usually would - through phone, webchat or messenger - but we will be making changes and improvements in future to provide an even better service and experience
No, your Virgin Media contract will stay exactly the same for all your services, including your mobile services.
Your bills and Direct Debits will stay as they are and will continue to be billed from Virgin Media for all your services.
No. If you’re a mobile customer with Virgin Media, your mobile service will continue to be delivered by Virgin Media.
If you are a Virgin Media SoHo Customer, please go to our Virgin Media Business page for more information.
Now that we've joined forces with O2 and we’re all in the same group of companies, we'll need to share some customer data with them to offer our customers products, services, digital experiences and benefits. But please be assured that we'll only share your data with O2 where we have a legitimate reason to do so, and in full accordance with our GDPR obligations. Please take a look at our privacy policy for further information. Any queries you may have should still come through our Virgin Media contact page.
To be able to hear from us about the new partnership, including information about O2 products and services, please fill in this form to update your marketing preferences.
The legal stuff
The UK’s fastest major broadband provider: based on Gig1 Fibre Broadband average speed of 1130Mbps against the average speeds of major UK internet service providers. Check out our speed comparison page for more details. This information is correct at the date of publication.
The UK’s favourite mobile network operator: O2 was ranked top out of EE, Vodafone and Three for net promotor score. See the full Ofcom report for further details. This information is correct at the date of publication.