You can set the parental control in the Account Settings section of My Virgin Media. Parental controls are easily customisable by clicking on the Categories, Websites or Set timer filters so you control the level of protection.

You can change the parental control settings in the Account Settings section of My Virgin Media. Parental controls are easily customisable by clicking on the Categories, Websites or Set timer filters, so you control the level of protection.

You can turn off the parental controls in the Account Settings section of My Virgin Media.

The Connect app is the control unit for your WiFi that lets you optimise your WiFi to your needs. Instead of turning it off at night, we recommend pausing WiFi to individual devices – perfect for children’s bedtime.

Services and installation of equipment may vary subject to government advice on COVID19

Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Payment may be required in advance. Your first Virgin Media bill includes the charge for the month you join Virgin Media (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Virgin Media Equipment remains property of Virgin Media.

Sim: Separate contracts and terms and conditions apply to your broadband and mobile services.

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each provider’s products and services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Virgin Media QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install).

Virgin Media Setup Fee: There’s an activation fee of £35. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. The app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Remedies: If you have experienced a problem with your Virgin Media services caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit Citizens Advice.

Separate contracts apply to your broadband and mobile services.

What is a minimum period? When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here. If you cancel your service, you will need to return your kit to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment. For more details on how to return the equipment, click here.

Prices and terms subject to change during contract

Mega Volt Bundle: Mega TV, Sky Cinema and Sky Sports (both in HD), M500 Fibre Broadband (average download speed 516 Mbps) Anytime chatter (with Mega Volt) and option to add intelligent wifi if a blackspot is discovered. Currently £84.99* per month. £197* from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and data (£25). 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Netflix Standard included at no extra cost. If you decide not to activate Netflix Standard, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

Biggest Combo Bundle: Mega TV, Sky Sports SD, Sky Cinema HD, M350 Fibre Broadband (average download speed 362Mbps), Weekend chatter and Netflix Standard. £64.99* a month. 18 month minimum term. Price includes line rental (£19* a month). Standard monthly pricing (currently £156* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard included at no extra cost. If you decide not to activate Netflix Standard, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Biggest Combo Volt Bundle: Mega TV, Sky Sports SD, Sky Cinema HD, M250 Fibre Broadband (average download speed 516Mbps), Weekend chatter, a 10GB data SIM and Netflix Standard. If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard included at no extra cost. If you decide not to activate Netflix Standard, this will not reduce or amend the price of your eligible bundle. Currently £74.99* per month. £166* from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Additional Terms and Conditions apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Netflix: Netflix subscription required at extra cost, unless included as part of an eligible bundle.

Bigger Combo Volt + Sports HD: New customers only. Mega Sky Sports HD*, M350 Fibre Broadband (average download speed 362Mbps), and £64.99* a month for 18 months. 18 month minimum term. Price includes line rental (£19* a month). Standard monthly pricing (currently £154* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle + Sports HD: New customers only. Mega TV Sky Sports HD*, M350 Fibre Broadband (average download speed 362Mbps) and Weekend chatter. £59.99* a month for 18 months. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Price includes line rental (£19* a month). Standard monthly pricing (currently £150* a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo Volt + Movies: New customers only. Mega TV, Sky Cinema in HD, M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. Premium add-ons such as Sky Sports are available at extra monthly cost. £65.99* a month for 18 months. 18 month minimum term. Price includes line rental (£19* a month). Standard monthly pricing (currently £122* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle + Movies: New customers only. Mega TV, Sky Cinema in HD, M125 Fibre Broadband (average download speed 132Mbps) and Weekend chatter. £60.99* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (£118* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Premium add-ons such as TNT Sports or Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo Volt bundle: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps) and Weekend chatter. £44.99* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £116* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee may apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps) and Weekend chatter. £39.99* for 18 months. Price includes line rental (£19* a month). 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Standard monthly pricing (currently £112* a month) applies from month 19. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big Volt bundle: Mixit TV, M250 Fibre Broadband (average download speed 264Mbps) and Weekend chatter. Premium add-ons such as TNT Sports or Sky Cinema are available at extra monthly cost. £37.99* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £82* a month) applies from month 19. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big bundle: Mixit TV, M250 Fibre Broadband (average download speed (264Mbps) and Weekend chatter. £33* a month for 18 months. Price includes line rental (£19* a month). Standard monthly pricing (currently £78* a month) applies from month 19. 18 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Discounted pricing may be offered in selected locations. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + TV: Maxit TV & M125 Fibre Broadband (average download speed 132Mbps). £100* a month for 18 months, standard monthly pricing applies thereafter (£100* a month). Premium add-ons such as Sky Cinema HD are available at extra monthly cost. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + TV Volt: Mega TV & M250 Fibre Broadband (average download speed 264Mbps). Premium add-ons such as Sky Cinema are available at extra monthly cost. £110* a month for 18 months, standard monthly pricing applies thereafter (£110* a month). Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £28* a month for 18 months, standard pricing thereafter (currently £56*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. £29.99* a month for 18 months, standard pricing thereafter (currently £62*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Fibre Broadband + Phone + Volt: M250 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 264Mbps and Weekend chatter. £31.99* a month for 18 months, standard monthly pricing applies thereafter (£72* a month). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £35.99* a month for 18 months, standard pricing thereafter (currently £68*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £41.99* a month for 18 months, standard pricing thereafter (currently £74*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Weekend chatter. £47.99* a month for 18 months, standard pricing thereafter (currently £80*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Weekend chatter. £53.99* a month for 18 months, standard pricing thereafter (currently £86*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £48* a month for 18 months, standard pricing thereafter (currently £48*). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 18 month minimum term product: £26* a month for 18 months, then £54* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £28.99* a month for 18 months, then £60* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £31.99* a month for 18 months, then £64* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £35.99* a month for 18 months, then £66* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: £33.99* a month for 18 months, then £72* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £40.99* a month for 18 months, then £78* thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you in at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.

New customers: £30 network installation fee where QuickStart is unavailable. £10* monthly recurring service extension fee for the first additional box plus £5* monthly recurring service extension fee for any further boxes.

Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10* monthly recurring service extension fee for the first additional box plus £5* monthly recurring service extension fee for any further boxes.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7* a month when subscribing to Sky Sports SD channels.

Sky UHD: Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. Up to 4x the clarity of standard HD content: based on comparison of HD (1920 x 1080 pixels) versus UHD (3840 x 2160 pixels).

£6* a month for customers with Megat TV packages (Bigger Combo/Biggest Combo/Mega Volt), Maxit TV packages (Fullhouse/ Bigger Bundle/ Ultimate Oomph/ Ultimate Volt). 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick. Prices may increase at any time during the contract.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

HD: HD TV sets, V HD Box, TiVo box, Virgin TV V6 box or Virgin TV 360 box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2.

Premium channels and upgrades must be kept for at least 30 days.

TNT Sports: Get TNT Sports subscription for £18 a month. 30 day rolling contract. The following channels are included in the TNT Sports TV pack: TNT Sports 1 HD, TNT Sports 2 HD, TNT Sports 3 HD, TNT Sports 4 HD, TNT Sports Ultimate.

Virgin TV 360 Box: Minimum of M50 Fibre Broadband required for operation. Boxes require a HDMI cable to connect to your TV. Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time. Only one Sky service can be streamed at a time. Other content restrictions apply. Sky Sports apps: Only available via the Sky Sports website or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 6 devices. Only available on iOS 11 and above, and Android 5.0. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.

Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

Information about your TiVo use: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music On Demand is not discoverable by the search function.

Series Link+: Virgin TV 360, Virgin TV V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Netflix: Netflix subscription required at extra cost. Additional Terms & Conditions apply.

Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.

Box Sets: Available to Full House (XL) / Maxit TV/Mega TV customers on TiVo/Virgin TV V6/Virgin TV 360 only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

† TV channel subject to regional variation.

Prices and terms subject to change during contract

M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £28* a month for 18 months, standard pricing thereafter (currently £56*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. £29.99* a month for 18 months, standard pricing thereafter (currently £62*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + Phone + O2 SIM (Volt): M125 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 132Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £35.99* a month for 18 months, standard pricing thereafter (currently £68*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + Phone + O2 SIM (Volt): M250 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 264Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £41.99* a month for 18 months, standard pricing thereafter (currently £74*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + Phone + O2 SIM (Volt): M350 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 362Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Weekend chatter. £47.99* a month for 18 months, standard pricing thereafter (currently £80*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + Phone + O2 SIM (Volt): M500 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 516Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Weekend chatter. £53.99* a month for 18 months, standard pricing thereafter (currently £86*). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband + Phone + O2 SIM (Volt): Gig1 & Weekend chatter: New customers only. 18 month minimum term. Average download speed 1136Mbps and Weekend chatter. Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £48* a month for 18 months, standard pricing thereafter (currently £48*). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 18 month minimum term product: £26* a month for 18 months, then £54* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M125 + O2 SIM (Volt): New customers only.18 month minimum term. Average download speed 108Mbps. £58* a month for 18 months, standard pricing thereafter (currently £58*) If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £28.99* a month for 18 months, then £60* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £31.99* a month for 18 months, then £64* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £35.99* a month for 18 months, then £66* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M350 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 18 month minimum term product: £34.99* a month for 18 months, then £70* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: £33.99* a month for 18 months, then £72* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M500 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18 month minimum term product: 18 month minimum term product: £41.99* a month for 18 months, then £76* a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £40.99* a month for 18 months, then £78* thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig 1 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 18 month minimum term product: £39.99* a month for 18 months, then £82* a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.

Our ultrafast speeds are 100Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.

UK's fastest widely available broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely available provider download speeds, for verification see virginmedia.com/fast. Gig1 Fibre Broadband (avg 1,104Mbps) is available in selected areas. Terms apply.

DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.

Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Virgin Media Connect app: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Gig1 Availability: Available in selected areas only – use our postcode checker to see if available in your area yet.

WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8* a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via click & collect or optional home delivery (£5 delivery charge may apply). Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply. Fastest WiFi guarantee of any major provider: Compared to major UK ISPs. Terms of guarantee vary by provider. To verify, see www.virginmedia.com/legal/wifi.

Nine times faster: Based on fastest widely available advertised average download speeds (average speed 630Mbps for M600 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 59Mbps for Sky Fibre Max).

Reliability: 99.85% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2024–June 2024). For more details, see our broadband speeds.

Weekend chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03 starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, 0870, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies Full details of call charges/connection fees set out in our Tariff Guide.

Evening and weekend chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03) and UK mobile numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

Anytime chatter: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03) and UK mobile numbers. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

International anytime chatter: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, 0870, 0845 and other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges/connection fees set out in our Tariff Guide.

Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit Virgin Media call costs. Call costs from other networks and mobiles vary. You should check with your network operator for rates.

Phone line rental: Line rental is currently £19* a month.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.

Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide.

Ϫ Talk International £2*: Available as an add-on with a Virgin Talk Plan except International anytime chatter or certain older Talk Plans. Talk International £2* call charges apply for those customers paying the additional Talk International £2* monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide. Where there's no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19p. You must keep your Talk International £2* package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118 180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You're responsible for making sure you don’t exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2p, plus the standard call connection and pence-per-minute rates. You'll hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area – see our PDF Tariff Guide for details.

Price disclaimer: While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, please view our Tariff Guide (or by requesting a copy) takes precedence.

Please note standard charges apply, please check with your network operator for rates.

For details about how much it costs to call our team from a Virgin Media home phone, visit Virgin Media call costs. Call costs from other networks and mobiles vary.

Airtime plan example:
Each year your Airtime Plan will be adjusted on your April bill by the RPI rate of inflation announced in the preceding Feb. See o2.co.uk/prices.

Airtime Plan, today to March 2022
Airtime Plan, April 2022 to March 2023
Airtime Plan, April 2023 to March 2024

£ Today's price
£ Today's price + RPI (announced in Feb 2022) + 3.9% (Price A)
Price A + RPI (announced in Feb 2023) + 3.9%

If RPI is negative, O2 will only apply the 3.9%.

Representative example:Duration of credit agreement36 monthsUpfront cost£30.00Monthly device payment£31.10Total Credit amount£1119.56Total amount payable for device£1149.56Interest rate (fixed)0%Representative APR0%Device cash price£1149.56

O2 Refresh custom plans:
Direct purchases only. Pay the cash price for your device or spread the cost over 3 to 36 months (excludes dongles). The device cost will be the same whatever you choose. There may be an upfront cost. You need a monthly rolling Airtime Plan as long as you have a Device Plan. Pay off your Device Plan at any time and you can choose to keep your Airtime Plan, upgrade, or leave. If your Airtime Plan ends for any reason you will need to pay your Device Plan in full.

Tariff information:
The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers. For more information visit Other numbers and charges | Account and billing | Help & Support | O2).

Volt sim offers:
£12*:10GB (boosted from 5GB), unlimited mins and texts.

When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this you’ll be charged £3.50* per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle.

£15*: 30GB (boosted from 15GB) unlimited mins and texts.
£18*: 100GB (boosted from 50GB) unlimited mins and texts.
£25*: Unlimited data, unlimited mins and texts.

Charge outside your allowance
For information on calls and messages outside your allowance see Extra charges guide | Charges for calls, messaging and data | O2

Browsing
See our latest Pay Monthly terms.

O2 customer services
Free from your O2 mobile

O2 Directories 118402
£1.50/min (minimum charge £1.50)

International calls and texts
See o2.co.uk/international

Roaming calls, texts and data
See o2.co.uk/abroad

Premium Rate numbers
See o2.co.uk/premium

Non Standard Numbers

Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles

See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Free calls
See https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

See O2 extra charges guide for a full list of what you'll pay for calls, texts and data outside your bundle.

Like New
Savings: The saving is achieved on the total hardware cost of the relevant Like New phone when comparing the price with new. Not all Like New phones will be cheaper than the new equivalent – savings achieved on selected devices only. Compare prices at o2.co.uk/shop
Environmental: Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2, compared to buying a new one. For more details, visit here for more info
Warranty: Selected tariffs only. 3-Year Warranty is lost if you move to an ineligible tariff, upgrade and purchase a new device or SIM Only plan, or fail to pay monthly payments. 3-year period includes any standard manufacturer warranty period. Exclusions apply. Wear and tear, software issues, and accidental, cosmetic or water damage are not covered. For full exclusions and terms see o2.co.uk/terms

Extras from O2: Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £7.99pm or Premium Plan £10.99pm.Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of Amazon.com, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms - See O2 Extras | Terms and Conditions | O2

International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade.

O2 Travel in our Inclusive Zone: Direct with O2, includes unlimited minutes, unlimited texts and speed restricted data roaming (capped at 500kbps) in 27 selected destinations only (our Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade.

Priority from O2
Priority is an O2 service. Active O2 and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.