TV packages

As you know, it’s important to understand what your household needs from a TV package.

Try asking these types of questions to help you get to know everyone’s preferences before you start shopping for TV packages.

• What are your favourite shows, movies or live sports?
• Do you watch any of those on Netflix, Amazon or YouTube?
• Do you like to watch the latest TV and movie releases as soon as they’re available?
• Do you prefer watching the TV or streaming on your mobile or tablet?
• Do you want access to kids’ channels?

Our best TV packages should include the channels you regularly watch and are interested in. Top tips:

• Look at the quality and quantity of channels to make sure you have a good variety to watch and plenty to entertain friends and family.
• If you have a 4K TV, then why not see if the TV package comes with high definition channels, for clearer and more vibrant picture. For example, you can upgrade our Sky Sports Collection from standard HD to Ultra HD and feel even closer to the action.
• If you value flexibility, Flex might be right for you. It’s available on a 30-day rolling contract, allowing you to pick and mix your TV until your heart’s content.

Our TV packages can be customised with extra channels and streaming services, like Netflix or Disney+, at checkout.

You can indeed. You can choose from our ready-made TV, broadband and phone deals that include everything in one easy bundle. Some deals will even include an unlimited O2 SIM. Alternatively, you can choose to add TV and home phone to a broadband only package by customising it in the checkout. When you’re ready, see how simple switching broadband can be.

The Netflix app is ready to go on the 360 box, all you need is a subscription and you can sign in and start streaming. Our best TV packages come with Netflix included, such as the Mega Volt bundle, or you can customise any TV package by adding Netflix at checkout.

You can also choose to add Flex to a broadband and phone or broadband only bundle. Flex includes our Stream box which comes with the Netflix app, along with 150+ channels and all your fave streaming apps.

You can watch and stream Disney+ using the app on our 360 box, all you need is a subscription. Here’s how to add Disney+ to our TV package deals:

1. Find our best TV package for you, go to checkout and customise the deal.
2. Add Disney+ and complete your order.
3. We can then email you the info you need to add Disney+ to your TV package.

You can also choose to add Flex to a broadband and phone or broadband only bundle. Flex includes our Stream box which comes with the Disney+ app, along with 150+ channels and all your fave streaming apps.

Ultra HD is available with our best TV packages. These channels provide entertainment in vivid detail, up to 4x the clarity of standard high definition channels. Just make sure you have a 4K TV and either our 360 box or V6 box to enjoy them as they’re meant to be seen.

Glorious UHD channels include:

• TNT Sports Ultimate
• Sky Cinema
• Sky Entertainment Ultra HD
• Virgin TV Ultra HD

Just tap the button or say ‘Record…’ into the 360 remote. You can record six shows and movies at the same time on the 360 box, while watching BBC iPlayer, Netflix or something you recorded earlier.

In fact, you don’t even need to be home to set your shows to record. You can control the 360 box from anywhere in the world using the Virgin TV Go app, included in all our TV packages.

Access to Virgin TV Go is included for up to five of your devices, with all our TV packages. This lets you stream your TV package on up to two of your devices at the same time – at home or anywhere there’s internet connection in the UK – and you can download shows in the UK to watch offline, wherever you go in the world.

It’s quick and easy to make changes online. Please have your My Virgin Media account details ready to sign in and see our existing customer deals. Here you can explore our best TV packages or customise your current deal by adding even more of the TV channels and streaming services you love.

Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services.

Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers.

We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service.

Learn more and watch our video guide

The length of time to switch providers usually depends on the type of installation you need for your home.

Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.