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Published
18 Oct 2021
Read Time
3 MIN
Discover all the awesome ways Virgin Media is making your WiFi more reliable than ever
By Virgin Media
Back in 2019, Virgin Media raised the bar by launching Intelligent WiFi to provide you with a more reliable WiFi experience. Since then, we’ve improved it with a few nifty updates that make it even better than before.
Whether it’s more channels keeping you online, checking if your devices are properly connected, or analysing your WiFi use for optimum performance, here are all the ways it just got upgraded…
Keep more devices whizzing around faster
With so many devices using your WiFi at the moment, things can get a bit messy. So, we’ve added more channels to our WiFi to keep things ticking along smoothly for you. Be gone, frustrating WiFi dropouts!
WiFi that knows best
You might not realise it, but there are two WiFi signals in your home: one that’s great at connecting devices a long way from your Hub (at slower speeds) and one that’s great at providing blisteringly fast speeds when you’re much closer.
Our Intelligent WiFi now constantly checks in on all your devices to see if they’re doing okay. If they need a little nudge on to the best WiFi band, our smart new firmware will take control. This should give you a fast and reliable WiFi connection, especially if your devices move around a lot!
Getting you on the right frequency
Building on the original band-steering tech, this update analyses your WiFi use to help make sure you’re on the right WiFi frequency for your gadgets and devices.
In-home roaming
This slick new feature makes the most of our new Intelligent WiFi Pods to predict which is the best WiFi Pod or Hub to connect your device to.
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What information will be collected as part of the Intelligent WiFi Plus service?
We need to use information about the WiFi pods connected to your Hub and your connectivity experience (for example slow WiFi speeds or signal drop outs) so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here.
Intelligent WiFi Plus Service:
Virgin Media customers only. £5 per month (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Only available to customers on bundles with M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 (older Hubs will need to be upgraded at no extra cost) and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Customer will be required to call into our Fault Centres and Virgin Media agent will complete their assessment remotely. WiFi pods require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you've chosen we’ll deliver on the next available date and confirm this by email.
You can cancel your Intelligent WiFi Plus service at any time, just give us 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see virgimedia.com