Virgin Media broadband speeds explained
From fast to even faster, get to know what broadband speeds we offer and what you can expect from each one.
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Here's what you can get at your home
Making our broadband speeds work for you
Nobody wants to put up with weak or slow broadband speeds or a contract you’re not happy with. We’ve outlined a few ways you can ensure your broadband connectivity remains fast and efficient at all time.
The ‘normally available speed range’ is the download and upload speed, measure in Mbps (Megabits per second) that you can expect your Virgin Media Hub to get at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Information, which we’ve signed up to.
The data for our advertised and normally available internet speeds comes from a broadband measurement panel made up of real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how Virgin Media broadband speeds perform in different areas.
The actual speed you experience can be lower than estimated. Virgin Media speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online accessing a particular website. Also, high usage, such as during major sporting events, at peak times may cause congestion.
When we explain broadband speeds, there are always different factors involved. So while the actual speed of your service may vary, for new and existing customers who changed their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised internet speed for your broadband service on the date you placed your order.
Our current advertised speeds are listed in the table above. You’ll need to keep the Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.
If the download speeds to your the Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee.
That goes for new customers, or existing customers who changed their broadband services on or after 28th February 2019. This being said, we always aim to deliver the Virgin Media broadband speed you signed up for.
We don’t use traffic management, meaning you can download and upload as much as you like without traffic management slowing your internet speed down. The exception to this is for customers that have agreed to a limit on their broadband usage.
We do have other reasonable traffic management measures across our network in order to meet our legal obligations, maintain the integrity and security of our networks, give you parental controls and provide you with the services you’ve asked us to.
For more details on our traffic management and other reasonable traffic management measures, please go to our traffic page.