Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
707669members
3415856posts

Community Activity

Connecting to TV GO from second TV?

I recently moved to a new house and have a TV 360 box in the main reception room. I'd like to watch TV in a spare/second room, but unfortunately am not able to run cable through the house (rental). I use TV Go on my laptop and tablet regularly. Is th...

Resolved! Sky Sports error code OVP_00200

Hi, I hope that somebody can help please.I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message ...

Hub 5x Modem Mode

As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opini...

lancsdw by Tuning in
  • 7206 Views
  • 53 replies
  • 1 kudos

My Virgin Media, cookies and passwords

 HelloI've a few questions regarding the security of my "My Virgin Media" account.Firstly, how long do "My Virgin Media" session cookies remain active/valid from the time of logging in before expiring? Or do they remain active/valid indefinitely?Seco...

UHD

Got Email yesterday 28/3 saying UHD was Free for 2 weeks.  This was 5 days BEFORE I got the email.  Still cannot get it although im on the MEGA TV package.  How do I correct this

Dinger by On our wavelength
  • 4 Views
  • 0 replies
  • 0 kudos

Reward

Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.

Resolved! Security key for credit agreement

Hi, I’m trying to find out when my credit agreement ends. I’m pretty sure it’s this month. I can’t upgrade because it’s telling me I should check for outstanding money owed on the agreement,  and don’t want to upgrade if I have a large outstanding ba...

Chez9006 by Joining in
  • 1905 Views
  • 22 replies
  • 0 kudos

contract offer not activated

Hi I recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you he...

Mitch4 by On our wavelength
  • 102 Views
  • 5 replies
  • 1 kudos

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments