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What services can I get?

Enter your postcode to find out if Virgin Media services are available where you are.

By providing your telephone number, you consent to us calling you regarding this search if you live in our network area. We will not use your information for anything outside this activity. For more information, please refer to our Privacy Policy.


A shiny new box. Not just for shiny new customers.

Free upgrade to the V6 box for our TV bundle customers. 

   

 

A free upgrade to our fastest, smartest, smallest TV box

We’ve been listening harder to what our customers want, so we can deliver more awesome, for more people. When it comes to TV, that means giving our fibre and TV customers the best way to watch what they love: a free upgrade to our Virgin TV V6 box.


Jump in faster

Search and scroll through menus in a flash, and start your apps lightning-fast

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All in hand

Watch live TV, On Demand and selected recordings on your tablet or mobile, around your home

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All in hand

Watch live TV, On Demand and selected recordings on your tablet or mobile, around your home

 

Six appeal

Record 6 shows while you watch a 7th recorded earlier, or something on an app

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Built for apps, with apps built in

Speedily load  apps like Netflix, YouTube, iPlayer and hayu (if you subscribe) on your TV box

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Built for apps, with apps built in

Speedily load  apps like Netflix, YouTube, iPlayer and hayu (if you subscribe) on your TV box


Save it for a rainy day

Record and store 500 hours of standard definition TV (or 100 hours of high definition TV)

  

Already a customer?

You can get a free upgrade to our Virgin TV V6 box if… 

  • You’re a Virgin TV customer
  • You also have Virgin Fibre with us
  • You don’t already have a Virgin TV V6 box

Psst! You need a high definition (or HD-ready) TV to enjoy our Virgin TV V6 box, because it connects to your TV with an HDMI cable.

Start your free upgrade to the Virgin TV V6 box now – it won't take long.

Sign in
Register

You’ll need a My Virgin Media account to order your TV box.
Find out more >

 

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Entertainment, on tap

Our Virgin TV V6 box and TV apps, Virgin TV Go and Virgin TV Control, let you watch TV your way. We bring the best bits of the TV world together, with live channels, Catch Up players, Sky favourites, TV Box Sets and Netflix all in one place. It’s never been so easy to find, stream and record what you love.

Discover Virgin TV

FAQs

You can get a free upgrade if you've got both Virgin TV and Virgin Fibre and don't already have a Virgin TV V6 box.

We’ve been listening harder to what our customers want, so we can deliver more awesome, for more people. When it comes to TV, that means giving you the best way to watch what you love: a free upgrade to our Virgin TV V6 box.

The upgrade is free to eligible customers. There's no new contract to sign up to and your monthly cost will stay exactly the same. There's no penalty if you'd rather just keep your old TV box to use with your service (though we're pretty confident you'll love our V6 box more). You'll only need to pay extra if you want an engineer to install your new box for you instead of doing it yourself.

You can only upgrade one of your old TV boxes for free. You'll be swapping the oldest model you have (if you've got two boxes that are the same model, you'll get to choose). We'll let you know which scenario applies to you at checkout, and explain how you can identify your boxes if you're not sure which is which. Sadly, if you do have two boxes that are the same model and get to choose, you can't change your mind once you've placed your order – the box you tell us you want to swap is the one we'll turn off. And if the box you're swapping isn't your main box, we'll tell you how to rearrange the boxes in your house when you install it.

You can't copy your recordings over, so you'll need to watch your old recordings before you get your new V6 box. However, it's possible that some programmes might be available to download through On Demand or TV Box Sets (depending on your TV pack with us). 

Remember, if the box you're swapping out is a TiVo box, you can transfer things like your favourite channels, Series Links and scheduled recordings to your new box through the Virgin TV Go section of our website (you'll need to do this within 2 weeks of your installation) - for full details click here. And if you've got a TiVo box you aren't swapping out, you can stream your recordings from it to your new V6 box, even if you've moved it to a different room! You can find more details on that here.

Your old TV box will stop working as soon as the V6 box is installed and activated, so make sure you've watched any recordings by then. If you opt for QuickStart self-installation, your new V6 box will be automatically activated 5 days after it's delivered (or 5 days after you collect it, if you choose Click & Collect). Make sure you've installed it by then.

Don't forget, if the box you're swapping out is a TiVo box, you can transfer things like your favourite channels, Series Links and scheduled recordings to your new box through the Virgin TV Go section of our website. You'll need to do this within 2 weeks of your new box being activated.

Please dispose of it responsibly by taking it to a recycling centre – you can find your nearest at www.recyclenow.com. If your new box is being installed by an engineer, they'll take your old one with them. Remember, once your new box has been activated, your old box will stop working, so there's no benefit in keeping it. As with all our equipment, Virgin Media retains ownership of your new Virgin TV V6 box and you'll need to return it if your Virgin TV and Fibre services end. Head to virginmedia.com/legalstuff for more information.

You can connect your V6 box to any TV you like provided it has an HDMI socket, but we think you'll want it hooked up to your main TV so you get the most out of all its great features. It connects to your TV using an HDMI cable, so if your main TV isn't a high definition (HD) TV, or it doesn't have a spare HDMI port, you might have to connect it to another TV in your house.

If you're swapping a box that isn't connected to your main TV at the moment, we'll give you instructions on how to connect your V6 box your main TV and then relocate your other box.

Our older broadband Hubs aren't compatible with the V6 box, so if you need to upgrade, we'll let you know and send you a new one – for free. Our V6 box needs to connect to your Hub. If they're in the same room you can use an Ethernet cable or WiFi.  If they're in different rooms, WiFi should still be fine, but we'll send you some extra kit just in case.

Just so you know, the V6 box has one HDMI port and doesn't have a SCART connection. That means the TV you're connecting it to will need a spare HDMI port.

Our V6 box connects to your TV using an HDMI cable (which we'll send you) but if it's not an HD or 'HD Ready' TV, it won't have an HDMI port and you won't be able to connect them. Plenty of HD TVs aren't too expensive these days, so if you don't have one, why not treat yourself? When you've got one sorted, you can carry on with your V6 upgrade.

Online – just sign in to My Virgin Media here. We'll double-check you're eligible for a free upgrade and ask you to confirm a few details. If you don't have a My Virgin Media account yet, you'll need to set one up – register here. You'll need your account number and area reference which you can find on your welcome email or any bill. If you've registered but forgotten your username or password, simply follow the links from the Sign In screen.

QuickStart is what we call our self-installation option. It's free and we'll give you instructions of exactly how to get everything set up – we even have handy video guides here if you need them. Installing your new V6 box is nice and easy, but if you don't think you'll be able to do it, why not ask a family member or friend to help you out?

Of course. QuickStart self-install is free but if you'd rather have an engineer do it, it'll cost £40 which will be added to your next bill. Installing your new V6 box is nice and easy, but if you don't think you'll be able to do it, why not ask a family member or friend to help you out?

If you choose the delivery option, our friends at Yodel will deliver your V6 box to the address where you have our TV and Fibre services. If you want it delivered somewhere else, you can choose our Collection option and get it delivered to one of over 7,000 CollectPlus stores – you'll have 10 days to collect it after it arrives.

Yes, we'll show you what dates are available when you order. Bear in mind that we're expecting a lot of customers to want a new V6 box so the first available date might not be for a while. If something unforseeable happens and we can't give you the date you choose, we'll drop you an email to let you know in good time.

You can't change your delivery date, but don’t worry, Yodel will either leave your box with one of your neighbours or leave a card with details of how to reschedule delivery for a different date. If you've chosen Collection from a CollectPlus store, you've got 10 days to pick it up once it arrives (you'll get a text and/or email to let you know when it's ready).

If you have a delivery booked, our friends at Yodel will deliver your V6 box to your address, on the date you’ve chosen, between 8am and 9pm. Make sure you add your mobile number when you order. That way Yodel can text you on the delivery day with all the information you need to track your order.

If you ask for an engineer to install your new V6 box and need to change the date, just sign in to your account at My Virgin Media and select ‘Track Orders’.


Bull © 2017 CBS Broadcasting, Inc. All Rights Reserved

Logan © 2017 Twentieth Century Fox Film Corporation and TSG Entertainment Finance LLC. All rights reserved. MARVEL TM & © 2017 MARVEL.

Pirates of the Caribbean: Salazar's Revenge © Disney

Sports imagery © Getty images

PAW Patrol ©2017 Spin Master. All Rights Reserved.

 

Free Virgin TV V6 box upgrade: Available to existing Virgin TV and Fibre bundle customers without a V6 box. One free V6 upgrade per account enabling replacement of oldest Virgin TV set top box with a V6 box (previously cost £0-£ 49.95 plus £20 set up fee). Requires connection to HD TV (via HDMI cable – we provide one of these) and the Virgin Media Hub.  If we need to upgrade your existing Virgin Media Hub we’ll let you know and provide this at no extra cost. If you downgrade your bundle to an ineligible bundle we reserve the right to void this offer.  V6 box and any other equipment we provide to you (e.g. Hub) remains the property of Virgin Media and must be returned to us upon request, otherwise you may be charged for not returning it.  Installation: Promotion requires self-installation via QuickStart.  You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  General:  Registered address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP.  Registered in England and Wales No. 02591237.  

The legal stuff

Our fastest, most reliable WiFi ever, due to enhanced WiFi signal from Hub.

New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period? When you take any services from us you will be committing to taking that service for a minimum amount of time (e.g. 18 months). We call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our post code checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.

Services and installation of equipment may vary subject to government advice on COVID19

Payment: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change.  

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Equipment remains property of Virgin Media.

SIM: Separate contracts and terms and conditions apply to your broadband and mobile services. If you take broadband and mobile services from us, you will receive separate bills for your broadband and mobile services.  

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each provider’s products and services. 

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.

Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install).

Set-up Fee: There’s an activation fee of £35. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. 

Delivery of your equipment to store via Click & Collect is free.

Home delivery of your equipment is an additional £5.

Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk/

Separate contracts apply to your broadband and mobile services.

LG 43" TV or £200 bill credit: New customers taking the Bigger bundle + Sports (including Oomph variants) online during the offer period from between 26th July 2021 and 11.59pm on 28th July 2021: 18-month minimum term contract applies, whilst stocks last. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock and colour of the device may vary. One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than the Bigger bundle + Sports prior to installation or before the end of your 14-day cooling-off period. No cash or other alternative.

LG 43" TV or £250 bill credit: New customers taking the Bigger bundle + Sports & Movies (including Oomph variants) and Ultimate Oomph online during the offer period from between 26th July 2021 and 11.59pm on 28th July 2021: 18-month minimum term contract applies, whilst stocks last. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock and colour of the device may vary. One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than the Bigger bundle + Sports prior to installation or before the end of your 14-day cooling-off period. No cash or other alternative.

LG 43" TV: RRP £399 If stated LG 43" TV is unavailable LG TV products of equivalent value will be sent.

Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.

Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Any remaining balance will be applied to subsequent bills until the credit is used.

Oomph bundles: Oomph bundles include a mobile SIM and a broadband speed boost. Mobile SIMs available with a range of packages, price stated includes 5GB mobile data, unlimited mins and texts. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds.

Nine times faster: Based on fastest widely available advertised average download speeds (average speed 630Mbps for M600 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 59Mbps for Sky Fibre Max).

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Intelligent WiFi Plus Service: Virgin Media customers only. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Only available to customers on bundles with M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 (older Hubs will need to be upgraded at no extra cost) and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Customer will be required to call into our Fault Centres and Virgin Media agent will complete their assessment remotely. WiFi pods require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery.  Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you've chosen we’ll deliver on the next available date and confirm this by email.

You can cancel your Intelligent WiFi Plus Service at any time on 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here.  Promotion can be withdrawn at any time and is subject to stock availability.   Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see virgimedia.com

What information will be collected as part of the Intelligent WiFi Plus service? We need to use information about the WiFi pods connected to your Hub and your connectivity experience (for example slow Wi-Fi speeds or signal drop outs) so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here.

Installation: Booster requires QuickStart self-installation, with delivery to a convenient CollectPlus store. £5 charge if you choose optional home delivery (home delivery is free for Full House TV / Maxit TV customers and above). You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date and confirm this by email. See FAQs for further details. 

General: Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance. Further Legal Stuff applies – see virginmedia.com/legalstuff

Inclusive servicing and repairs: Excludes misuse, mistreatment and wilful or accidental damage. Kit remains property of Virgin Media.

M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £38 a month* for 18 months, standard pricing thereafter (currently £38). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M100 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M100 Fibre Broadband (average download speed 108Mbps). £44 a month* for 18 months, standard pricing thereafter (currently £44). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

M200 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed 213Mbps). £50 a month* for 18 months, standard pricing thereafter (currently £50). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). £56 a month* for 18 months, standard pricing thereafter (currently £56). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). £62 a month* for 18 months, standard pricing thereafter (currently £62) Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M600 Fibre Broadband: Ultimate Oomph customers only. Minimum term applies to your broadband service, check basket for details. M600 Fibre Broadband (average download speed 630Mbps). £89 a month* for 18 months, standard pricing thereafter (currently £139). If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: Gig1 is available Southampton, Manchester, Reading, Birmingham, Coventry, Edinburgh, Liverpool, Glasgow, Leeds, London and Belfast and their surrounding areas. New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1104Mbps). £62 a month* for 24 months, standard pricing thereafter (currently £62). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Talk Weekends. £28 a month* for 18 months, standard pricing thereafter (currently £45). Price includes line rental (£19 a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M100 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 108Mbps and Talk More Weekends. £26 a month* for 18 months, standard pricing thereafter (currently £51). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M200 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed at peak 213Mbps) and Talk More Weekends. £32 a month* for 18 months, standard pricing thereafter (currently £57). Price includes line rental (£19 a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Talk More Weekends. £38 a month* for 18 months, standard pricing thereafter (currently £63). Price includes line rental (£19 a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 362Mbps) and Talk More Weekends. £42 a month* for 18 months, standard pricing thereafter (currently £69). Price includes line rental (£19 a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1104Mbps) and Talk Weekends. £64 a month* for 24 months, standard pricing thereafter (currently £64). Price includes line rental (£19 a month). Average speed is speed achievable by 50% of customers at peak times (8pm-10pm, Monday-Sunday), April 2018. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big bundle: New customers only. Mixit TV, M50 Fibre Broadband (average download speed 54Mbps) and Talk Weekends. £33 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £56 a month) applies from month 19. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big Oomph bundle: New customers only. Maxit TV, M100 Fibre Broadband (average download speed 108Mbps), Talk Weekends and 5GB data SIM. £33.99 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £64 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big bundle + Drama: New customers only. Mixit TV including Sky One and Discovery, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. £36.99 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £69 a month) applies from month 19. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Big bundle + Drama Oomph bundle: New customers only. Maxit TV including Sky One and Discovery, M200 Fibre Broadband (average download speed 213Mbps), Talk Weekends and 5GB data SIM. £44.99 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £77 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle: New customers only. Maxit TV, M200 Fibre Broadband (average download speed 213Mbps) and Talk Weekends. £49 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £88 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle: New customers only. Maxit TV, M350 Fibre Broadband (average download speed 362Mbps), Talk Weekends and 5GB data SIM. £57 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £96 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle + Movies: New customers only. Maxit TV, Sky Cinema in HD, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. £62 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £97 a month) applies from month 19. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle + Movies: New customers only. Maxit TV, Sky Cinema in HD, M200 Fibre Broadband (average download speed 213Mbps), Talk Weekends and a 5GB data SIM. £70 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £105 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle + Sports: New customers only. Maxit TV including Sky Sports and BT Sport in 4K Ultra HD, M200 Fibre Broadband (average download speed 213Mbps) and Talk Weekends.  £69 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £113 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle + Sports: New customers only. Maxit TV including Sky Sports and BT Sport in 4K Ultra HD, M350 Fibre Broadband (average download speed 362Mbps), Talk Weekends and a 5GB data SIM. £80 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £121 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger bundle + Sports and Movies: New customers only. Maxit TV, Sky Sports, Sky Cinema HD, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends.  £79 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £117 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Oomph bundle + Sports and Movies: New customers only. Maxit TV, Sky Sports, Sky Cinema HD, M200 Fibre Broadband (average download speed 213Mbps), Talk Weekends and a 5GB data SIM. £87 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £125 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Ultimate Oomph bundle: New customers only. Maxit TV, Sky Cinema and Sky Sports (both in HD), M600 Fibre Broadband (average download speed 630Mbps) (available with M350 Fibre Broadband or M500 Fibre Broadband where M600 Fibre Broadband is not available) and Talk More Anytime. Includes mobile SIM with unlimited minutes, texts and data. M600 Fibre Broadband only available as part of a package. £89 a month* for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £139 a month) applies from month 19 Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount and/or boosted speeds. If you upgrade any part of the service, standard pricing will apply to that upgrade but we will discuss this with you at the time. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

Sky UHD: Sky Cinema and Sky Entertainment UHD is £6 a month*. This price is on top of your existing Virgin Media cable services monthly subscription cost. Prices may increase at any time during the contract. 

Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. Service usually upgraded in 48 hours, but in the case of exceptional services may take up to five working days. 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick.

18 months discount vs ongoing price: New customers only. From £5.50* off broadband and TV bundle price a month for 18 months. Price includes line rental (£19 a month). If you cancel during your minimum term an early disconnection fee will apply. This is an eBill price. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Virgin TV:

New customers: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7 a month when subscribing to Sky Sports SD channels.

Sky UHD: Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. Up to 4x the clarity of standard HD content: based on comparison of HD (1920 x 1080 pixels) versus UHD (3840 x 2160 pixels). 

New Ultimate Oomph customers: Sky Cinema and Sky Entertainment UHD included with bundle. Subject to 18 month minimum term. Existing customers renewing Ultimate Oomph bundle: Sky Cinema and Sky Entertainment UHD included. Subject to 18 month minimum term.   

£6 a month for existing customers of Maxit TV (Fullhouse/Bigger Bundle/Ultimate Oomph) packages. 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick. Prices may increase at any time during the contract. 

This price is on top of your existing Virgin Media cable services monthly subscription cost. Service usually upgraded in 48 hours, but in the case of exceptional services may take up to five working days.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. 

HD: HD TV sets, V HD Box, TiVo box, Virgin TV V6 box or Virgin TV 360 box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box or Virgin TV 360 box.

Virgin TV 360 Box: Minimum of M50 Fibre Broadband required for operation. Boxes require a HDMI cable to connect to your TV.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time.  Only one Sky service can be streamed at a time. Other content restrictions apply.

Sky Sports apps: Only available via the Sky Sports website or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 6 devices. Only available on iOS 11 and above, and Android 5.0. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service.  Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box – Store is not available on other boxes. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.

Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

Information about your TiVo use: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music On Demand is not discoverable by the search function.

Series Link+: Virgin TV 360, Virgin TV V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Netflix: Netflix subscription required at extra cost.

Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.

Box Sets: Available to Full House (XL) / Maxit TV customers on TiVo/Virgin TV V6/Virgin TV 360 only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

† TV channel subject to regional variation.

Speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.  

Our ultrafast speeds are 100Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.

Got a need for speed? We’ve got you covered

We’re always working our socks off to help keep you connected with the very best of our ultrafast broadband speeds – that’s why we'll soon be giving all new and existing Ultimate Oomph customers a cheeky broadband boost from M500 Fibre Broadband to M600. We’re aiming to automatically boost your speeds at no extra cost by 31st March 2021, but we hope to have most of our Ultimate Oomph customers upgraded earlier. We’ll be in touch to let you know when your upgrade’s complete. Until then, sit back, relax and enjoy everything the Ultimate Oomph bundle has to offer!

Lightning-fast, reliable broadband:  Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely available provider download speeds, for verification see virginmedia.com/fast. Gig1 Fibre Broadband (avg 1,130Mbps) is available in selected areas. Terms apply.

DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

Unlimited broadband: No traffic management and no monthly data usage cap. External factors can affect speed. See virginmedia.com/traffic for usage policies and factors that can affect your broadband speed.

Virgin Media WiFi for Virgin Fibre customers: App requires iOS 9 or later or Android version 5 or later. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.  

Essential Security: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Essential Security will automatically be turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Essential Security is not automatically turned on for customers joining before this date. Essential Security does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground: Activation required. WiFi services available in station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Virgin Media Connect app: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Gig1 Availability: Available in selected areas only – use our postcode checker to see if available in your area yet. 

Intelligent WiFi Plus Service: Virgin Media residential customers only. £5 per month (except Ultimate Oomph and Gig1 customers, where it is available for no additional monthly charge). Only available to customers on M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 (older Hubs will need to be upgraded at no extra cost) and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address. Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. WiFi pods require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery.  Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you've chosen we’ll deliver on the next available date and confirm this by email. 

You can cancel your Intelligent WiFi Plus service at any time, just give us 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may affect WiFi performance. Fastest, most reliable WiFi all around the home: fastest and most reliable WiFi signal from Pod/Hub to device. User speed varies with distance and depends on Pod/Hub location and broadband package choice. Further Legal Stuff applies – see virgimedia.com

What information will be collected as part of the Intelligent WiFi Plus service? We need to use information about the WiFi pods connected to your Hub and your connectivity experience (for example slow WiFi speeds or signal drop outs) so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here.

Nine times faster: Based on fastest widely available advertised average download speeds (average speed 630Mbps for M600 Fibre Broadband vs average speed 67Mbps for BT Superfast Fibre 2 Unlimited and 59Mbps for Sky Fibre Max).

Reliability: 99.94% network uptime (based on measurements from customers’ Hubs across the Virgin Media network, March 2020–March 2021). For more details, see /shop/broadband/speeds

Broadband Genie Survey: https://www.broadbandgenie.co.uk/broadband/providers#downloading

 

Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts. 

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minute. Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30-day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.

Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. You should check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.

Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone Talk Plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. 

Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends. Talk Mobile telephone tariffs apply for customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. All calls are subject to a call connection fee of 19p. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

Ϫ Talk International £2: Available as an add-on with a Virgin Talk Plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. Where there's no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19p. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Ϫ Talk Extra International: Available as an add-on with selected Virgin Talk plans (excludes Talk More International Anytime and certain older Talk Plans). You must give 30 days’ notice to cancel. Zero-rated tariff applies to the first hour of direct-dialled calls to 50 international geographic landline destinations as follows – Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand, USA, Turkey, Morocco, Lithuania, Croatia, Argentina, Peru, Chile, Gibraltar, Slovenia, Estonia, South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela and Iceland (also includes calls to mobiles in China, India, Singapore, Thailand, Norway, Poland, Portugal, Spain, Belgium, Sweden, Germany, Australia, Cyprus, Denmark, Greece, Luxembourg South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela and Iceland). Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.

Ϫ Talk Extra 100: Available as an add-on with Virgin Talk Plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 100 inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30-day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. 

Ϫ Talk Extra 200: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 200 inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Charges apply outside of inclusive minutes. You must give 30 days’ notice to cancel. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. 

Ϫ Talk Polish Impreza: Available only to Virgin TV customers with selected Virgin Phone Talk Plans and must be taken with Polish Impreza TV pack. If you cancel Polish Impreza TV pack, this will also cancel your Talk Polish Impreza service. Provides 500 inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.

Ϫ Talk French Bouquet: Available only to Virgin TV customers with selected Virgin Phone Talk Plans and must be taken with French Bouquet TV pack. If you cancel French Bouquet TV pack, your Talk French Bouquet service will also cancel. Provides 300 inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and 00338 numbers. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.

Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118 180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You're responsible for making sure you don’t exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.  

Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.

Last Number Recall: Where a charge applies for using 1471 the cost is 19.2p, plus the standard call connection and pence-per-minute rates. You'll hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.

Caller Display: Availability depends on area.

Call features: Availability depends on area – see our PDF Tariff Guide on virginmedia.com/callcosts for details.

Price disclaimer: Prices may change at any time during your contract. While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at virginmedia.com/callcosts (or by requesting a copy) takes precedence.

Please note standard charges apply, please check with your network operator for rates.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.