Virgin Media invests in Teesside with 36 new apprenticeship roles

• Applications are now open for Virgin Media’s Customer Sales & Retention apprenticeship scheme in Stockton-on-Tees, County Durham, offering 36 apprentices the opportunity to earn while they learn.
• All roles will be offered a permanent contract with a starting salary of £18,530 plus bonuses – well above the national average for apprenticeship schemes.
• Virgin Media is continuing to invest in its workforce and expand its next-generation gigabit network, with the company set to take on more than 400 apprentices, graduates and interns in 2021.

Virgin Media has opened applications for its Customer Sales & Retention apprenticeship scheme in Stockton-on-Tees, County Durham, with 36 roles now live.

The positions require no prior experience or academic qualifications, and successful applicants will gain a Level 2 Customer Service qualification over the 15 month scheme, which combines vocational and academic learning, and will put those skills into practice on the job.

The scheme offers apprentices the opportunity to earn while they learn, with a starting salary of £18,530 plus bonuses – well above the national average for apprentices.

All roles are offered on a permanent basis, providing new joiners with job certainty and the chance to progress in their careers at a time when many companies have cut back on staff training programmes.

Virgin Media’s contact centre teams have been working throughout the pandemic, helping the country stay connected at a time when broadband, TV and mobile services have never been more important. Over the past year, the company has invested in more than 1,000 UK-based call centre roles to help support its customers.

Speaking on the roles, Karen Handley, Head of Future Careers at Virgin Media, said:

“We are continuing to invest in talented people to ensure our business has the skilled workforce we need to thrive.

“Our latest roles in Teesside offer the opportunity for apprentices to gain on-the-job experience and work towards a valuable qualification, all whilst earning a competitive salary.

“If you’re hardworking, a great listener and eager to learn, we’d love to hear from you.”

In February, Virgin Media announced that it plans to hire more than 400 apprentices, graduates and interns in 2021 –a 163% increase from 2020.

This investment in training programmes will help the telecommunications firm deliver next-generation gigabit speeds across its entire network by the end of the year and continue to expand its ultrafast network to hundreds of thousands more premises as part of its ‘Project Lightning’ programme.

Applications are open until Friday 30th April. To find out more about the scheme and apply, visit Virgin Media’s dedicated careers website: https://careers.virginmedia.com/future-careers/apprenticeships/apprenticeship-schemes/customer-retentions-advisor/