See quick video guide on TV settings
See our video linked below for instructions on how to change your Accessibility settings on your Virgin TV for hearing loss. The video explains how to use voice control, turn subtitles on or off and how to turn on the Sign Language feature.
You can also read on for more information on the support we offer our deaf and hard of hearing customers.
Subtitles
Virgin TV will always give you the option to see subtitles the broadcaster has made available. Please note – the amount of subtitling varies widely across TV channels and On Demand content.
Find out how to turn subtitles on and off for each Virgin TV box below.
To change the subtitle settings using voice control, simply:
Press and hold down the microphone button in the middle of the TV box remote
Say Subtitles to turn them on
Say Subtitles off to turn them off
To do this using your remote:
Press the Home button on the TV box remote
Select Settings
Under the Accessibility option, navigate down to Subtitles. Please note that changing this setting impacts the active profile you’re currently on, and can be set differently for each personal profile
Press OK to turn subtitles on or off for the active profile
If you’d like to change the setting just for the channel you’re watching:
Press the Home button on the TV box remote
Navigate down to Subtitles and press OK and choose to turn the subtitles on or off
The easiest way to turn on subtitles on the Virgin TV V6 and TiVo® box is to press the Subtitles button on your remote.
You can also turn subtitles on through your Virgin TV V6 and TiVo® box's menu:
Press Home on the Virgin TV V6 and TiVo® TV box remote
Go down to Help & Settings, press the right arrow button and go to Settings
Now go down to Displays, then press the right arrow button or OK
Go down to Subtitling and press OK on the remote
Press the right arrow to turn subtitles on or off
Sign language
To see whether a show offers sign language, you need to turn on the ‘Highlight Sign Language in Guide’ option. When you do this, you’ll be able to see the “SL” logo displayed alongside the shows that offer signing in the Gride Guide and Enlarged TV Guide.
To turn on the Highlight Sign Language in Guide feature on your Virgin TV 360 box and Stream box using voice control, simply: Press and hold down the microphone button in the middle of the TV box remote
Select Settings
Say sign language to turn it on
Say sign language off to turn it off
Alternatively, you can use your remote:
Press the Home button on the TV box remote
Select Settings
Under the Accessibility option, navigate down to Highlight Sign Language in Guide
Press OK to turn on or off. Please note that changing this setting impacts the active profile only, and can be set differently for each personal profile
Emergency SMS for Textphone users
If you’re a textphone user and you need to call emergency services (police, fire or ambulance), dial 18000. You can also use emergencySMS to call 999 on your mobile.
Your mobile number must be registered before you can use the emergencySMS service. To do this:
Text ‘Register’ to 999 today
Read the automatic reply text and text back ‘Yes’
You should receive a success message. If not, check – text ‘Register to 999 and you’ll get a message saying whether your number’s registered or not.
In an emergency, text 999 these details:
Services needed (is it ambulance, police, fire or coastguard?
What and where the emergency takes place
Remember to make sure you do get a reply from the emergency service. This is because the text delivery report doesn’t mean they got your message.
To find out more about this free service, see:contact 999 using Relay UK.
Tone callers
Tone callers are alarm systems that connect to your phone socket and make your phone's ringtone much louder. They're great if you miss calls because you don't hear the phone ring.
They usually have a volume control, a choice of different tones and flashing lights that let you know when the phone is ringing.
You can buy a tone caller from stores like Amazon or Currys.
Relay UK
Helping the deaf, speech-impaired, and hearing community talk to people over the phone using the relay service. All you pay for are your normal call charges. The service itself is free.
To find out more and how to use Relay UK, head over to the Relay UK website for handy step-by-step guides.
999 BSL
If you're a British Sign Language (BSL) user, you can contact the emergency services through a British Sign Language interpreter using 999 BSL.
999 BSL is an Emergency Video Relay Service that enables you to sign to an interpreter via your webcam, the BSL interpreter will then call the 999 operator and relay the conversation for you.
Here’s how to use it:
Open the 999 BSL app
Press red button to call
Connect to a BSL interpreter
You can download the 999 BSL App from Google Play Store for Android, or Apple's iTunes App Store for iPhone.
For more information go to 999 BSL.
O2 are not responsible for the content and service supplied by 999 BSL.
Will I be charged? You will not be charged for making calls to the Emergency Services via the 999 BSL service, nor will your mobile phone data be affected/used. If you run out of data, you will still be able to make a call via the 999 BSL service.