Free directory enquiries service
Don’t worry if you can’t read or hold a phone book very well – you can call our free Directory Enquiries service on 118 180₁.
If you want to find a number for someone or a business, follow the steps below and you’ll be given the number you’re looking for – all free of charge.
How to call Directory Enquiries from your Virgin Home Phone:
Call free on 118 180 whenever you want to use Directory Enquiries
Tell us the number you’re looking for and, providing it’s listed, we’ll find it for you. We can even put you straight through if you like (although this part of the call will be charged₂).
₁ Inclusive calls to Virgin Media National Directory Enquires (118 180) only includes calls to 118 180 from your home phone; charges apply for calls to 118 180 from your mobile phone or other operators. Excludes all third-party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You're responsible for making sure you don’t exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
₂ In line with our current tariff guide at www.virginmedia.com/callcosts
Find accessible handsets
We understand the importance of finding a device with the right accessibility features for you. That’s why, with O2, we support the Global Accessibility Reporting Initiative (GARI). This project is designed to help consumers learn more about the accessibility features of mobile devices and to help them identify devices with the features that may assist them with their particular needs.
Refer to Ability Net’s Telephones and Mobile Phones factsheet to help you find an accessible device. It’ll give you a good introduction into the various types of devices available.
You can also check out the GARI website, which helps consumers find a range of devices with accessibility features. Found one you like? See if O2 stock it on their online shop.
You can find out more about O2 accessibility at O2 Access for All.