Moving home

Moving Virgin Media to your new home

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Move your Virgin Media services to your new home in as little as 3 days, from just £20.¹ Here’s a quick guide to getting started with our self-install kit.

1

Look up your new address

Find out if Virgin Media is available at your new home using the postcode check. We’ll let you know if you can self-install your services or if you need an engineer.

2

Tell us your moving dates

Let us know when you want us to disconnect your old place – we can activate your services in your new home from the next day.²

3

Set up your new home

Your services will go live on your chosen date. Once you plug the kit in, you’ll be ready to go online straight away.

It’s easy to take Virgin Media with you

Be online in as little as 3 days, or a later date to suit you³

Plug in the kit to set up with ease⁴

Keep your current contract

via Live Chat

Everything you need to get set up in your new home

Find your Virgin Media socket

Find your Virgin Media socket

What to look for in your new home and what to do if you can’t find a socket

Read our set up guides

Read our set up guides

We have a range of set up guides to help you get started in your new home

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Start your move today

Check if Virgin Media is available at your new address

Moving options for students

Moving options for students

Whether you’re home for summer, moving somewhere new, or finishing up your studies to head elsewhere — we can help.

Why move with Virgin Media?

Ultrafast and ultra-reliable

Ultrafast and ultra-reliable

Stream, play and browse with fast, reliable WiFi gliding through every room or your money back⁴

Free servicing and repairs

Free servicing and repairs

No sweat if anything breaks. We've got you covered at no extra cost (excludes misuse and mistreatment)

A world of entertainment at your fingertips

A world of entertainment at your fingertips

Watch your favourite flicks and series anytime, anywhere with Virgin TV Go, for TV customers

Access to O2 Priority offers

Access to O2 Priority offers

With tickets for thousands of gigs and events, as well as rewards, experiences, daily treats, prize draws and perks


¹Based on a self-install customer who doesn’t need an engineer installation. There’s a £20 transfer fee that covers the cost of moving your services to your new address, or £35 if you're changing package.

²You’ll need to leave at least a day in between disconnecting and activating your services so we can get everything ready.

³This date depends on your property being eligible for a self-install. If your property needs an engineer installation, it’ll take a little longer to get you set up – usually around 7-14 days. Depending on your type of install this could be faster.

⁴Eligible Virgin Fibre areas only. WiFi guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Refer to your contract to see if you are eligible for WiFi Guarantee.


Moving home with Virgin Media FAQs

Not sure what you need to do when you’re moving home? Want to know how moving can affect your Virgin Media services? Get the answers to all your questions here.

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