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What would you like help with?
Managing your order or appointment
We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault engineer visit.
Find out what you’ll be able to manage for your type of appointment or order below.
You can check or reschedule your appointment, cancel it if you think the fault is fixed, or update your contact details for the day of the visit – all online! Just head to Manage appointment to get started.
You can also do this by signing in to My Virgin Media.
If you’re a new customer and our engineers are coming to install your services, you can check your installation date, and change it if it’s more than 24 hours away, quickly and easily online.
You can also track or change a QuickStart self-installation order, the same way as you’d manage an installation appointment. If the kit’s not already on its way you can reschedule the delivery date to one that suits you better.
Just be aware that changing installation or delivery dates might affect your Virgin Media start date and your first bill, but don’t worry – we’ll let you know if it does.
If things have changed and you need to cancel your installation altogether, you’ll be able to get help with that online, too.
If we’re sending some replacement kit to you, you can track it or change the delivery date by signing in to My Virgin Media and heading to Orders & Appointments, or through Yodel once the kit has been dispatched. Track your order on the go, too, through the My Virgin Media app. If you need to cancel your order before it’s been dispatched, get in touch with one of the team.