This might that the Hub has finished starting up, but hasn’t been able to register on the Virgin Media network.

The best thing to do is to reboot the Hub:

1. Switch the Hub’s power supply off at the wall
2. Make sure all cables coming into and out of the Hub aren’t damaged and are pushed in firmly
3. Switch the power back on again and let the Hub start up for 5-10 minutes
   
   

When it’s finished starting up, you’ll see the power light turn from flashing white to solid white.

If the Hub is still showing a red flashing light after that, try resetting the Hub to restore it back to its factory settings. To do this just press the Hub’s pinhole factory reset button for 10 seconds with the tip of a pen, and leave it for 5-10 minutes to start up. You should see a solid white power light once it’s up and running.

Still having issues?

Test your broadband service