Move your Virgin Media services to your new home in as little as 3 days, from just £20.¹ Here’s a quick guide to getting started with our self-install kit.
Move your Virgin Media services to your new home in as little as 3 days, from just £20.¹ Here’s a quick guide to getting started with our self-install kit.
1
Look up your new address
Find out if Virgin Media is available at your new home using the postcode check. We’ll let you know if you can self-install your services or if you need an engineer.
2
Tell us your moving dates
Let us know when you want us to disconnect your old place – we can activate your services in your new home from the next day.²
3
Set up your new home
Your services will go live on your chosen date. Once you plug the kit in, you’ll be ready to go online straight away.
It’s easy to take Virgin Media with you
Be online in as little as 3 days, or a later date to suit you³
Plug in the kit to set up with ease⁴
Keep your current contract
Everything you need to get set up in your new home
Find your Virgin Media socket
What to look for in your new home and what to do if you can’t find a socket
Read our set up guides
We have a range of set up guides to help you get started in your new home
Start your move today
Check if Virgin Media is available at your new address
Moving options for students
Whether you’re home for summer, moving somewhere new, or finishing up your studies to head elsewhere — we can help.
Why move with Virgin Media?
Why move with Virgin Media?
Ultrafast and ultra-reliable
Stream, play and browse with fast, reliable WiFi gliding through every room or your money back⁴
Free servicing and repairs
No sweat if anything breaks. We've got you covered at no extra cost (excludes misuse and mistreatment)
A world of entertainment at your fingertips
Watch your favourite flicks and series anytime, anywhere with Virgin TV Go, for TV customers
Access to O2 Priority offers
With tickets for thousands of gigs and events, as well as rewards, experiences, daily treats, prize draws and perks
¹Based on a self-install customer who doesn’t need an engineer installation. There’s a £20 transfer fee that covers the cost of moving your services to your new address, or £35 if you're changing package.
²You’ll need to leave at least a day in between disconnecting and activating your services so we can get everything ready.
³This date depends on your property being eligible for a self-install. If your property needs an engineer installation, it’ll take a little longer to get you set up – usually around 7-14 days. Depending on your type of install this could be faster.
⁴Eligible Virgin Fibre areas only. WiFi guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Refer to your contract to see if you are eligible for WiFi Guarantee.
Moving home with Virgin Media FAQs
Not sure what you need to do when you’re moving home? Want to know how moving can affect your Virgin Media services? Get the answers to all your questions here.
If you’re an existing customer, you can use this page to book your move and we’ll help you get your services up and running in your new home. The earlier you let us know about your move, the easier it is for us to arrange your installation.
If you haven’t signed up to Virgin Media yet but you’d like to use our services when you get to your new place, you can arrange your installation up to 60 days before your move in date. And don’t worry, if things change we can reschedule. Enter the postcode of your new address and take a look at our package options here.
We wouldn’t want to disconnect your old home while you’re still there, so we need your moving out date to make sure we only disconnect your services when you’re ready.
We also need to make sure we activate your services on the right day, which is why we ask for your move in date. Don’t worry, we know this can change—just let our team know if you need to reschedule.
We highly recommend you tell us about your move as soon as you get a firm date. That way, we can aim to have our services up and running on the day you get the keys.
Yes, there is a £20 charge to cover the cost of moving our services to your new address, or £35 if you're changing packages.
If you change your mind about taking us with you, get in touch with our team so we can discuss your options.
If you’re in contract when you cancel, you may be subject to an early cancellation fee.
You’ll need to give us at least 30 days’ notice so we can arrange cancelling your services. You’ll be charged up until your services are disconnected and you may also have to pay a cancellation fee if you’re still within your contracted period.
You’ll also need to return your Virgin Media equipment to us. We’ll let you know how to do this when you get in touch.
If your new home is in the same dialling code area, you may be able to keep your number. We can check this for you when you’re booking your move.
Not a problem. If anything changes, give us as much notice as possible so we can change your date or get you back up and running at your current address.
Either way, it’s best to chat to us online.
Absolutely. Give us their details when you book your move, we’ll get in touch with them and help them get set up (as long as they’re over 18).
You can also get up to £50 by recommending them through our refer a friend scheme.
Unfortunately, if Virgin Media isn’t available at your new address yet, you’ll need to cancel your services. You can find out more about leaving Virgin Media here.
The good news is we’re investing in our network and we hope to continue expanding our availability to cover more homes soon.
Once you’ve checked your postcode, we’ll let you know whether you’ll be able to install your own services or if we need to send an engineer round to take a look.
If you’re a self-install customer but you think you might need an engineer, get in touch with us as soon as possible so we can arrange an appointment for you.
Remember to remove the Virgin Media kit from your old home and to take it with you when moving to your new house.
You’ll need a Virgin Media enabled socket that’s in working condition – you can have a look at our guide here to help find yours.
We'll let you know if we're not available at your new address when you enter your postcode at the top of this page.
If you can’t get Virgin Media at your new home, you’ll need to get in touch to cancel your services. Let us know your new address and moving date, and we’ll make sure your old home is disconnected in time for your move.
If you’re cancelling within contract, and as you’re unable to take your services with you, we’ll waive any early disconnection fees. All you’ll need to do is provide proof of your new address within 30-days of cancelling – such as a copy of your mortgage information, rental agreement, insurance policy, utility bill, bank statement or driving license. We’ll let you know where to send these when you chat to us to cancel your services.