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    • TV error codes

    Code CS9031 means the TV box has an issue connecting to our network

    Press the OK button on the Virgin TV remote to put the TV box in pairing mode for another 2 minutes.

    If it isn't working after that, please connect the TV box to the WiFi Hub using an Ethernet cable.

    This code only affects our Virgin TV 360 boxes, 360 Mini boxes, and Stream from Virgin Media.