We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account.

1. Sign in at My Virgin Media

2. Enter your My Virgin Media username

3. Enter your My Virgin Media password

4. Once you’re in, go to Quick links at the bottom of the page and select Virgin Media Mail. This will take you to your Virgin Media web mail inbox. Or sign in to Virgin Media web mail by going to mail.virginmedia.com

Each email app is slightly different, but to set them up you need the right email server settings and your Virgin Media email address and Virgin Media Mail app password.

IMAP settings (recommended)

• Host name: imap.virginmedia.com

• Username: your full Virgin Media email address

• Password: your Virgin Media email app password

• Advanced settings SSL encryption: Enabled

• Port: 993 (this may be automatically chosen by selecting SSL encryption)

POP3 settings

• Host name: pop3.virginmedia.com

• Username: your full Virgin Media email address

• Password: your Virgin Media email app password

• Advanced settings SSL encryption: Enabled

• Port: 995 (this may be automatically chosen by selecting SSL encryption)

SMTP settings

• Host name: smtp.virginmedia.com

• Username: your full Virgin Media email address

• Password: your Virgin Media email app password

• SSL encryption: Enabled

• Port: 465 (this might not be selected automating by enabling SSL, so please check)

• Authentication: Password

Remember to save your settings if the apps ask you to.

How to move a message or conversation

1. On mobile, drag and drop the email into a different folder

2. On desktop, select an email, then ≡, followed by the Move option, choose the folder you want to move it to, then confirm it when you’re prompted.

How to save a message as a text file

On desktop, select an email from your inbox and tap ≡, Save as file, then follow the instructions to finish the task.

How to save attached files

1. On desktop, select the email with the attachment

2. Look for the paperclip icon and attachment and select the download option next to them

3. Follow the instructions to save the file to a folder of your choice.

How to forward an email

1. Open the email you want to forward

2. Select the Forward or → option. This starts creating a new email including the one to be forwarded and any attachments

3. Enter the email address of the one you want to forward everything to using the To line field

4. Enter any message and signature you want to include in the main body of the email

5. Tap Send

How to print the content of an email

On a desktop, select an email and tap ≡, Print then follow the instructions.

How to mark an email as unread

1. Select a read email

2. Select the ≡ icon in the main toolbar

3. Select Mark as unread in the menu

How to mark all the emails in a folder as read

1. On desktop select an email folder in the folder tree

2. Select the folder’s specific ≡ next to the folder name

3. Select Mark all messages as read

How to change the conversation settings

By default, Virgin Media Mail lists the messages by the time and date of when they arrived. You can change this to list them by conversation.

1. Select the Sort by option at the top of the messages list

2. Select Conversations option to turn this feature on or off

How to change the layout settings

1. Select View 

2. You'll get a list of options:

• Vertical

• Compact

• Horizontal

• List

1. Type your message. Use the toolbar options to change your formatting, font or text colour, as well as the attachments button to add files to your email from your device. 

2. Give your email a title in the Subject: field, put the recipient’s email address in the To: field. To add more contacts, tap space, then enter the next address, or if you add one by accident press the X next to the address.

3. Select Options, or ≡ on desktop, and you can label your email as High, Normal or Low importance.

4. Attach your electronic business card (vCard) or ask for a delivery receipt to know your message reached them.

5. On desktop you can select one of your other email addresses in the From: field to send your Virgin Media Mail using a different account.

6. Press Send, when you’re ready.

Emails are automatically added to your address book when you, Reply, Reply All or Forward a message.

To add a contact to your address book when they send you an email for the first time:

1. Open the message and select their name

2. On desktop, in the pop-up window which opens select Add to address book 

3. For mobile, select the ≡ icon first then Add to address book

To change or delete a contact:

1. Change their details by selecting =, Edit, Save

2. Delete their information by tapping the bin icon or delete, then select delete again

To export an address book

On desktop:

1. Go to mail.virginmedia.com and sign in using your My Virgin Media details

2. Go to Address Book and select ≡

3. Select Export then select CSV

4. Tick Include Distribution Lists (if you want these), then select Export

5. Follow the instructions to save the contacts to a folder of your choice

6. Check the folder for your saved CSV file and follow the in-app help prompts to transfer your address book to another type of email, like Outlook.

1. On desktop, select the cogwheel icon, or on mobile, tap the top right circle icon and select Settings

2. Then select Email and Holiday notice

3. Tap the slider so it slides to the right with a green background

4. Write your Out of Office message and set when you want it to send

5. Tap Apply changes

6. To turn if off again, return to the same screen and tap the slider to the left, then select Apply changes again

Start by typing the relevant words or names into your search bar. You can refine the search by selecting the prompted options in red and those in the dropdown menu. The more words you use the more options you’ll have to refine your search.

How to use filtering

With filters turned on, Virgin Media Mail messages can move folders, be forwarded to other email addresses or automatically marked as read.

Create a filter:

1. Select the cogwheel icon and then select Settings, Email, Filter Rules, Add new rule

2. Give the rule a name, then tap Add Condition to choose what will trigger the filter

3. Decide how the filter will apply by tapping to switch between Apply rule if all conditions are met or Apply rule if any condition is met

4. Select Add Action and decide what you want the filter to do then select Save

Change a filter:

1. Select the cogwheel icon then select Settings, Email, Filter Rule, Edit – the option next to the filter you want to change.

2. Make the changes you need and select Save.

You can also:

• Disable to temporarily stop the filter

• Delete (bin icon) to permanently remove the filter

• Enable to reuse a disabled filter

If you have at least two filters, you can re-order them by dragging and dropping each one to where you need it.

To blacklist email addresses

1. Select the email and tap ≡, Add sender to Blocklist

To unblock emails

1. Select the cogwheel icon and select Settings

2. Select E-mail, Blocklist, then the email address you’re unblocking, and finally, Remove Selected

Control the amount of email you have by putting emails, conversations, and folders in the bin.

Select one email or the empty check box next to several, then select:

• Virgin Media Mail’s Delete (bin) button

• The delete or backspace button on your keyboard

To delete folders, select one from the list on the left and tap ≡ for folder-specific actions and choose:

• Delete All Messages

• Or Delete – this erases the whole folder, including subfolders which you can’t restore.

To permanently delete messages from the bin folder:

• Wait 7 days for the bin folder to automatically delete your messages

• Open your bin folder, select the emails, then tap the Bin icon or Delete key

• Once deleted from the bin, messages can’t be recovered

To clean up email folders

Select the folder, then select ≡ > Clean Up. For mobile, tap Edit in the Folder menu, then tap the folder you need and select Clean Up.

This deletes all the greyed-out emails in your Virgin Media Mail inbox – the messages deleted from your other email accounts like Outlook – with a strike through their text.

How to archive messages 

You don’t need to delete messages to tidy up your inbox. Just move messages, 90 days or older, to your archive folder and they’ll be organised for you by date received in subfolders for each calendar year.

1. On desktop, select the folder and then ≡ for folder specific actions, then Archive old messages

2. For mobile, in the Email Folders view, tap Edit, select the folder required, then Archive old messages

3. This opens the Archive Messages window, then tap Archive

Select the circular icon at the top right of the screen, then Sign Out.

You can't delete your Virgin Media email address for 90 days once you cancel your services. However, it’s a good idea to set up another email account so you can move any emails and folders you need over to that email address. 

If it’s a secondary email address on your account, go to Account Settings and delete it from the list of secondary accounts shown there.

To see our guide, go to our cancel your Virgin Media services page.