![CS9995: Connection problem](/content/dam/virginmedia/dotcom/images/help/TV/error-codes/cs9995-connection-problem-dt.png)
Step 1 - Connect the TV box to your WiFi
The TV box isn't connected to the WiFi network.
To reconnect, select Network setup.
![Tv Box with remote](/content/dam/virginmedia/dotcom/images/help/blank-pixels-for-image-component/white-2x2-pixel.gif)
![TV box with Remote](/content/dam/virginmedia/dotcom/images/help/error-code-2-604.jpg)
Need Help?
The TV box isn't connected to the WiFi network.
To reconnect, select Network setup.