Social tariff broadband

Start a live chat with us and we can soon confirm whether you’re eligible for our social tariff broadband. You must be the recipient of certain government benefits to qualify for our broadband on a social tariff:

• Universal Credit
• Pension Credit
• Income Support
• Income-based Jobseeker’s Allowance
• Income-based Employment Support Allowance

Yes, if you’re receiving Pension Credit or otherwise meet the criteria for our social tariff broadband you should be eligible. Speak to us on live chat and we’ll run an eligibility check for you. For tips and advice on how to choose the right broadband for pensioners, see our guide to landline and broadband deals for pensioners.

Our broadband on a social tariff has a rolling 30-day contract, our most flexible type. This gives you the freedom to cancel at any time with no exit fees.

Your full name, postcode and date of birth (these must match your Virgin Media account), plus your consent for us to use these details to run an eligibility check with the Department of Work and Pensions. Just a heads up, we must run a social tariff broadband eligibility check every 12 months and will let you know whether you continue to be eligible for our broadband on a social tariff going forward.

You can choose your preferred method to make a payment. We accept:

• Apple Pay
• Google Pay
• Direct Debit
• Card payment (online or over the phone)
• Bank transfer (online or phone banking)
• Cash
• Cheque

Please reach out to us for help and let’s discuss your options soon as possible. If you’re having trouble paying your monthly bill, we’ll do all we can to keep your broadband up and running.

Contact us on live chat. You can cancel your social tariff broadband at any time, with no exit fee. Just a reminder, we must run eligibility checks every 12 months for all these deals and will let you know every time whether:

• You’re still eligible for social tariff broadband – You’ll continue to be charged £12.50 a month (or £20 a month for essential broadband plus).
• You’re no longer eligible for social tariff broadband or you’ve stopped receiving support payments – The monthly cost will increase to our standard price .

Free broadband isn’t generally available in the UK. Instead we offer social tariff broadband (discounted broadband packages that are cheaper than the standard rate). If you meet the criteria for our broadband on a social tariff, you can get online from £12.50 a month.

Make sure you get our lowest monthly price by comparing all our options. From our flexible rolling contract deals and our cheap broadband packages to our regular sales, you can still get reliable connections for reasonable prices, and enjoy good value for money.

Flex is flexible TV! You get to watch 150+ essential channels, plus catch-up players and optional entertainment subscriptions, all on a rolling 30-day contract. With Netflix, Disney+, Apple TV+ and many more to choose from, you get 10% bill credit back on each subscription you add to your essential broadband plus with Flex package, and these you can turn on and off every month to stay in control of what you want to watch and any extra spending.

All our packages, including social broadband tariffs, have a £0 setup fee for installation. Other one-off fees such as for postage may still apply.

Yes, you can apply for our social tariff broadband on live chat. Broadband on a social tariff is available to new and current customers. If you’re already with us and eligible for these deals, we can switch you to a new contract straight away, with no extra fees or cancellation charges for your current contract.