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Helpful tips to boost your broadband
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Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi
By Virgin Media Edit
- Published
- Tue 20th Aug 2024
Broadband is a lot like a fridge – something you shouldn’t ever really think about in your daily life unless something has gone wrong with it. And while a fridge will give you helpful hints that all isn’t well, like lumpy milk or your bacon turning brown, it isn’t always obvious you need to sort out an issue with your connection.
But fear not, because we have two bits of good news. The first is that issues with your WiFi or broadband can often be very easily solved. The second is that we’ve bundled up some helpful little broadband hacks to make those connection woes a thing of the past.
And don’t forget, if anything does go wrong with your Virgin Media products and services, we’ll sort it for you with our peace-of-mind repairs service.
Read on for our three top tips you need to know in order to get some serious oomph from your broadband…
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Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. The app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.
My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet.
Broadband, TV and home phone customers: The app will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff
* For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.
