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How to test your broadband speed in three simple steps
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Want to make sure your broadband is working as hard as you are? We’ve made it quick and easy to check that everything’s up to speed
By Virgin Media Edit
- Published
- Wed 17th July 2024
There are lots of reasons to download our free Virgin Media Connect app (you can read about all of them here), but for us, the app’s broadband speed test comes top of the list. Powered by SamKnows, it’s a super-intelligent WiFi home scan that checks both the WiFi speed you’re getting to your device and the line speed you’re getting to your Hub.
In other words, it’s a clever way to detect if there are any issues and to assess your broadband’s speed performance throughout your home. Want to give it a try? Here’s how…
1. Download the Virgin Media Connect app and login using your usual Virgin Media broadband credentials
2. Connect to your Hub
3. Tap Start the scan. The app will take you through the rest
The app will guide you, room by room, to check on WiFi performance. If your broadband speed is falling behind the app will alert you to any network problems, or suggest ways to improve your speed and connection such as a WiFi Pod.
The Connect app makes testing your broadband as easy as 1-2-3 – plus you’ll find lots of other clever features, from managing your Hub to useful FAQs, that will make downloading our free Connect app totally worthwhile – read all about them here.
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Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
