FAQs
When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. And O2 Travel Inclusive Zone, so you can use your O2 phone or SIM in 75 destinations at no extra cost.
All on top of the lightning-fast speeds, reliability and great rewards with Priority and Extras from O2.
To get your exclusive Volt benefits, your household needs to have at least one O2 Pay Monthly mobile customer and one eligible Virgin Media broadband customer registered there.
So, if you’re an existing customer of O2 Pay Monthly you'll either (i) need to sign up to an eligible broadband package from Virgin Media or (ii) live with a registered eligible Virgin Media broadband account holder.
Or, if you’re an eligible Virgin Media broadband customer, you’ll also either (i) need to become an eligible O2 Pay Monthly customer or (ii) live with at least one registered eligible O2 Pay Monthly customer.
Check whether Virgin Media broadband is available in your area with Virgin Media's coverage checker*. Once you're a customer of both O2 and Virgin Media, or once your household becomes eligible to receive Volt benefits, you can check your eligibility in the My O2 app and opt in to get Volt benefits.
I'm a Virgin Media customer
Join O2 and get double the mobile data on every eligible O2 Pay Monthly plan in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. All when your household is with both Virgin Media and O2.
I'm an O2 customer
Join Virgin Media broadband and get double the mobile data on every eligible O2 Pay Monthly plan in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. All when your household is with both Virgin Media and O2.
I'm a customer of both Virgin Media and O2
When you’re with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) and up to 3 WiFi Pods (if needed) at no extra cost. And O2 Travel Inclusive Zone, so you can use your O2 phone or SIM in 75 destinations, at no extra cost.
You can check your eligibility and opt in for Volt benefits by visiting My O2.
Find out more about Volt benefits from Virgin Media and O2.
I’m a Virgin Media broadband customer with Volt benefits (as a result of living with an O2 Pay Monthly plan customer)
When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area) and up to 3 WiFi Pods (if needed) at no extra cost. And O2 Travel Inclusive Zone, so you can use your O2 phone or SIM in 75 destinations, at no extra cost.
When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). Up to 3 WiFi Pods at no extra cost if you find any WiFi blackspots in your home. And O2 Travel Inclusive Zone, so you can use your O2 phone or SIM in 75 destinations, at no extra cost.
You can check your eligibility and opt in for Volt benefits by visiting My O2.
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The legal stuff
SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES
New customers only. SERVICES ONLY AVAILABLE IN ELIGIBLE VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/broadband/postcode-checker. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Terms apply, www.virginmedia.com/legal and www.o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/legal.
All Volt products and benefits provided on the basis that you also have or purchase an eligible pay monthly O2 SIM – please see O2 tab for more details.
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details