FAQs
When your household is with Virgin Media and O2 you’ll get boosted speeds, data and WiFi. You’ll also unlock exclusive rewards and experiences with Priority from O2, just for having our broadband.
- Get double the data on every eligible O2 Pay Monthly plan in your household
- Bag a Virgin Media broadband speed boost to the next available level (up to 1Gbps)
- Kick back with a WiFi guarantee at no extra cost (if you don’t have it already) – plus, up to three WiFi Pods if needed, on us
- Roam freely in 75 destinations worldwide with O2 Travel Inclusive Zone (unless you already have this with O2) *Tablets are excluded from roaming benefits
- Grab an Extra from O2 for up to six months
To get Volt benefits, your household needs to have at least one O2 Pay Monthly mobile customer and one eligible Virgin Media broadband customer registered there.
So, if you’re an existing customer of O2 Pay Monthly you'll either (i) need to sign up to an eligible broadband package from Virgin Media or (ii) live with a registered eligible Virgin Media broadband account holder.
Or, if you’re an eligible Virgin Media broadband customer, you’ll also either (i) need to become an eligible O2 Pay Monthly customer or (ii) live with at least one registered eligible O2 Pay Monthly customer.
Check whether Virgin Media broadband is available in your area with Virgin Media's coverage checker*. Once you're a customer of both O2 and Virgin Media, or once your household becomes eligible to receive Volt benefits, you can check your eligibility in the My O2 app and opt in to get Volt benefits.
I'm a Virgin Media customer
Join O2 and get double the data on every eligible O2 Pay Monthly plan in your household, a broadband speed boost to the next available level (up to 1Gbps), and boosted connectivity at home and on the move. All when your household is with both Virgin Media and O2.
I'm an O2 customer
Join Virgin Media broadband and get double the data on every eligible O2 Pay Monthly plan in your household, a broadband speed boost to the next available level (up to 1Gbps), and boosted connectivity at home and on the move. All when your household is with both Virgin Media and O2.
I'm a customer of both Virgin Media and O2
You can check your eligibility and opt in for Volt benefits by visiting My O2. Find out more about Volt benefits from Virgin Media and O2. When you’re with both Virgin Media and O2, you’ll get boosted speeds, data and WiFi:
- Get double the data for every eligible O2 Pay Monthly plan in your household
- Bag a Virgin Media speed boost to the next available level (up to 1Gbps)
- Kick back with our WiFi guarantee (if you don’t have it already) – plus, up to three WiFi Pods if needed, on us
- Roam freely in 75 destinations worldwide with O2 Travel Inclusive Zone (if you haven’t unlocked it already)*
I’m a Virgin Media broadband customer with Volt benefits (as a result of living with an O2 Pay Monthly plan customer)
When your household is with both Virgin Media and O2, you’ll get boosted speeds, data and WiFi:
- Get double the data for every eligible O2 Pay Monthly plan in your household
- Bag a Virgin Media broadband speed boost to the next available level (up to 1Gbps)
- Kick back with our WiFi guarantee (if you don’t have it already) – plus, up to three WiFi Pods if needed, on us
- Roam freely in 75 destinations worldwide with O2 Travel Inclusive Zone (if you haven’t unlocked it already)*
You can check your eligibility and opt in for Volt benefits by visiting My O2. When your household is with both Virgin Media and O2, you’ll get boosted speeds, data and WiFi:
- Get double the data for every eligible O2 Pay Monthly plan in your household
- Whatever broadband speed you pick, we’ll boost it to the next available level (up to 1Gbps)
- Kick back with our WiFi guarantee – plus, up to three WiFi Pods if needed, on us
- Roam freely in 75 destinations worldwide with O2 Travel Inclusive Zone (if you haven’t unlocked it already)*
Popular Links
The legal stuff
SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES
New customers only. SERVICES ONLY AVAILABLE IN ELIGIBLE VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers. Excludes O2 Essential Plan customers. Volt benefits include (1) A Virgin Media broadband speed boost to the next available level (up to 1Gpbs) (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place an eligible order or another eligible resident applies for Volt benefits; (2) Our WiFi guarantee with WiFi Max meaning up to 3 WiFi Pods in your home if you aren’t getting download speeds of at least 30Mbps in every room (subject to stock availability). If that doesn’t do the trick, £100 credit back. (3) Double the O2 mobile data for every eligible O2 Pay Monthly plan at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data) and (4) O2 Travel Inclusive Zone so you roam in 75 destinations. The monthly data allowance for your eligible O2 plans will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will increase your data allowance to unlimited. This double data will not rollover. If your eligible O2 plan already includes unlimited data you will not receive an increased data allowance as part of this offer. O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly phone and SIM in the Virgin Media account holder’s name and address. Tablets excluded from roaming benefits. Includes 120 minutes, 120 texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets. Our Travel Inclusive Zone also includes O₂’s Europe Zone. Your UK minutes, texts and data allowances apply within the Europe Zone, however, if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Roaming subject to fair usage policy. See further EU roaming terms below. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Separate contracts and terms and conditions apply to your broadband and mobile services. Check Virgin Media broadband speeds availability at www.virginmedia.com/broadband/postcode-checker. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms.
All Volt products and benefits provided on the basis that you also have or purchase an eligible pay monthly O2 SIM – please see O2 tab for more details.