We think entertainment should be simple. That’s why we’ve packed all your favourite channels and entertainment subscriptions into one clever little Stream box. Flex is our super-flexible TV option and you’ll get our smartest, slimmest Ultra HD TV box yet. It comes loaded with your favourite streaming apps like iPlayer, Channel 4 and ITVX and all the usual starter channels.

But that’s not all. With Flex, you can also add your favourite streamers and entertainment subscriptions like Netflix, TNT Sports and Sky Cinema HD. Add stuff in and swap stuff out as often as you like each month – so you’re never stuck subscribing to anything extra you don’t fancy. The cherry on top? We’ll give you 10% credit back on any full-price subscriptions you add to Flex.

It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. And it’s available to both new and existing customers who take a Virgin Media broadband package for just £5 a month, on a 30-day rolling contract – whether you go for a broadband-only or broadband and home phone package.

Want to know more? Read on to learn all you need to know about Flex.

What is Flex?

It’s our easy-to-use, flexible, and seamless TV streaming service. Just plug the Stream box into your TV to access favourite subscription services like Sky Sports, Netflix and Disney+ along with all the TV channels and apps you can’t live without, like BBC, ITV, Channel 4 and YouTube. Plus, search across all of them in one go with your voice.
 

What free channels and apps are included on Flex?

Flex gets you access to more than 150 channels on your Stream box, including Sky Mix, True Crime, Film4, Sky News, Really and U&Dave as standard. You can also access Catch Up and On Demand TV – including BBC iPlayer and BBC Sounds, ITVX, Channel 4, My5, YouTube and YouTube Kids.

What entertainment subscriptions are included on Flex? 

Your favourite paid-for subscription apps are available, including Netflix, Disney+, Prime Video and Paramount+. There are also plenty of premium TV channel collections, from Sky Sports HD and Sky Cinema HD to TNT Sports and Kids Pick (which covers Nickelodeon and Cartoon Network channels).

You’ll get personalised recommendations for what to watch across all your entertainment subscriptions. And because we like to keep things flexible (naturally!), you can add stuff in, swap it out and cancel or uncancel your subs every month. It’s as easy as turning them on or off.

One other thing – the whole point of Flex is to keep things, well, flexible. So you’ll find all your channels and entertainment apps in one place, regardless of whether they’re free or paid-for. That means you don’t have to spend ages hopping between platforms or hunting for what to watch; just search once and stream away.

Here’s our handy video about how to manage your TV subscriptions on Flex.

How much does Flex cost?

You can add Flex to any of our broadband packages for just £5 a month, on a 30-day rolling contract, plus the cost of any additional channel packs and subscriptions you choose. A one-off activation fee may apply. If you do want to add subscriptions to Flex, the cost of these will be included in one simple bill from Virgin Media every month – no matter how many subs you’ve got on the go.

And if you decide you’re done with a particular streaming service for now, there’s no stress. With Flex, you can take a break and change things up, so you’re never stuck paying for anything you don’t use.

Do you get any discounts by using Flex?

Absolutely. We’ll give you at least 10% credit back on every full-price subscription you add to Flex and pay for through your Virgin Media bill, so you can pocket a little saving each month. Because if you’re a big fan of entertainment, we’re a big fan of you.

How do you use Flex?

Just plug our Stream box into your TV to enjoy all that Flex has to offer. The remote’s super-powerful Voice Search and Control function lets you find what you’re looking for by speaking out loud, so you can dive into your faves faster. And if you’ve got a 4K-ready TV, you can enjoy them in glorious Ultra HD.

Flex doesn’t stop when you’re out and about! Catch top telly through the Virgin Media TV Go app. Subscribed to Sky Sports? Then dive into the action on the Sky Sports app. Plus you can enjoy your Netflix or Disney+ subscription through their apps, too!

How do you get Flex?

Call 0345 454 1111 or 150 from a Virgin Media phone. If you’ve got Virgin Media services already, you can still enjoy all the fun of Flex – just call 0800 952 2039 or click here to request a call from our team.