Terms and Conditions

Netflix – Added to your Bill

These additional terms and conditions apply to your Netflix subscription where you have requested to pay for the service through your Virgin Media bill.

These terms and conditions should also be read along with the Netflix Subscriber Agreement (https://help.netflix.com/legal/termsofuse) (the “Netflix Terms”). Your contract and terms of service remains with Netflix at all times. If these terms and conditions and the Netflix Terms say different things about payment, and/or billing, then these terms will apply. These terms and conditions set out the agreement between you (‘you’ or ‘your’); Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’ or ‘Virgin Media’).

Please read through these terms carefully.

1. You can add Netflix as an optional additional service to your Virgin Media bill providing you’ve got an active Virgin Media broadband (Minimum 50 Mbps) subscription and you have either;

a)    a compatible Virgin TV box;

b)    TV360; or

c)     have activated your Stream device.

2. Access to Netflix is subject to eligibility checks. We may refuse your Netflix charge and prevent you from accessing the Netflix service if you fail credit checks or are in arears or collections in respect of any other payments due to Virgin Media.

3. To purchase Netflix and access the service, you need to:

V6 / TiVo Box / TV360

- sign up to Netflix through the Netflix app on your V6, TV360 or TiVo box (not available on our older boxes); or

- use the My Virgin Media (MyVM) webchat and ask for Netflix to be added to your account

then, log into your MyVM account online and follow the instructions to activate your Netflix account and sign up to the Netflix Terms.

Stream

Log into your MyVM account online and request for Netflix to be added to your account. Then follow the instructions to activate your Netflix account and sign up to the Netflix Terms. 

4. If you do not activate Netflix and agree to the Netflix Terms, you won’t be able to access the Netflix service.

5. Once you’ve successfully activated your Netflix account, you can access your Netflix service immediately. The Netflix service is for your private, non-commercial use only. This means, you aren’t allowed to show any content from the Netflix service in any public places or charge any fees for anyone to watch it.

6. By adding Netflix to your bill and activating your Netflix account, you agree that Virgin Media (including through our agent Virgin Media Payments) will bill you for your Netflix subscription charges on a monthly basis. You agree to pay for the Netflix service in full in advance from the date your Netflix Service is activated. We will align the payment for your Netflix service with the rest of your Virgin Media bill, so if you activate Netflix during your bill cycle, we’ll calculate the pro-rated amount for that month, and add it to your next bill.

7. If you fail to make payment when your Virgin Media bill becomes overdue, your Netflix service may be cancelled, and you will no longer be able to access the service.

- You can manage your Netflix subscription and view your bill via your My Virgin Media account. You can cancel your subscription on 30 days’ notice, and we can do the same. For any billing and payment queries (including how to cancel your subscription), please visit /help/billing-and-payments/payment-issues. If you are a Stream customer and have queries relating to your subscription through Virgin Media, please visit Help | TV (virginmedia.com) | Managing Subscriptions. If you are a TiVo/TV360 customer and have queries relating to your subscription through Virgin Media, please visit /tv/netflix.  For any queries relating to the Netflix service, please visit https://help.netflix.com/en/.

1. If you leave Virgin Media’s broadband service (in accordance with the terms of your Virgin Media contract), or cancel your Stream, TiVo or TV360 services, then you will lose access to the Netflix service. To prevent losing access to your Netflix service, you will need to set up an alternative payment method directly with Netflix.

2. Virgin Media’s privacy policy applies to Virgin Media’s collection and use of your personal data in relation to the Netflix service. For further information about how Virgin Media handles your personal data, please visit the Privacy Notice available on the Virgin Media website (virginmedia.com/privacy-policy)

3. By paying for Netflix through your Virgin Media bill, you acknowledge and agree to the Netflix Terms and understand that any personal data collected and processed by Netflix will be carried out in accordance with Netflix’s own privacy policy.

4. Further Legal Stuff applies: /legal

Netflix – inclusive Bundles (from March 2022)

The following terms and conditions govern the Netflix service offered as part of certain eligible Virgin Media bundles and only form part of your Virgin Media customer contract once an order for your eligible bundle has been accepted by Virgin Media. The Netflix Standard membership plan is included as part of selected eligible Virgin Media bundles (an “eligible bundle”). If you decide not to activate Netflix Standard, this will not reduce or amend the price of your eligible bundle, but it will mean you won’t have access to Netflix Standard as part of the service.

These terms and conditions are in addition to the terms and conditions of your residential customer service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone Services (the “Virgin Media Standard Terms”). In the event these terms and conditions contradict the Virgin Media Standard Terms, these terms and conditions prevail in respect of the provision of Netflix.

Please read through these terms carefully.

1. Whether you’re a new or existing Virgin Media customer, you can now enjoy Netflix as part of selected eligible Virgin Media bundles. If you sign up to an eligible bundle, the Netflix Standard membership plan will be included as part of your bundle at no additional monthly cost.

2. The Netflix service is provided to you by Netflix Services UK Limited. Changes to the Netflix service may be made by Netflix in accordance with Netflix Terms of Use on the Netflix website. Virgin Media is not responsible for any changes made by Netflix to the Netflix service or the Netflix Terms of Use or for notifying you of those changes as such changes are outside the control of Virgin Media and do not constitute a contractual change between you and Virgin Media, nor provide you with a right to cancel your agreement for Virgin Media’s other services. Other services included in your eligible bundle are provided by Virgin Media and applicable third-parties.

3. In order to enjoy the Netflix service as part of your eligible bundle, you will need to activate the Netflix service by completing the Netflix activation process. You will receive instructions on how to activate the Netflix service via email or text message. If you decide not to activate Netflix Standard, this will not reduce or amend the price of your eligible bundle, but it will mean you won’t have access to Netflix Standard as part of the service.

4. If you already have an existing Netflix account, you can link it to your eligible bundle when you activate Netflix as part of your eligible bundle. Netflix will continue to charge you separately for your existing Netflix account until you link that account to your eligible bundle. For any queries regarding your billing with Netflix or for your existing Netflix account please contact Netflix directly.

5. You can upgrade Netflix Standard to Netflix Premium as an optional add-on service. If you already have an existing account with a Netflix Premium membership plan, then you can link that plan to your eligible bundle when you activate Netflix as part of your eligible bundle. Or if you wish to upgrade to Netflix Premium as part of your eligible bundle at a later date, then you can do so at any time. If you wish to review the details of your Netflix membership plan, please visit the ‘Account’ pages on the Netflix website or call Virgin Media Customer Care and we can upgrade this for you.

6. Netflix Premium will be charged at an additional monthly cost and will be added to your Virgin Media bill. If you decide to downgrade from Netflix Premium to Netflix Standard, you can do so at any time and still enjoy Netflix Standard as part of your eligible bundle at no additional cost.

7. The cost of Netflix Premium optional add-on service may increase during your contract. If this happens, you will be notified beforehand and have the option to downgrade to Netflix Standard. Alternatively, you can cancel your Netflix Premium optional add-on service by giving us 30 days’ notice.

8. Any change to your Netflix plan will be set out in your next Virgin Media bill. If you cancel your Netflix Premium optional add-on service or downgrade to Netflix Standard during your bill cycle, you will get a pro-rated refund on your next bill.

9. If your current Virgin Media bundle does not include Netflix as part of the service and you would like to upgrade to an eligible bundle, please call Virgin Media Customer Care to discuss this with us.

10. If you link an existing Netflix account to your eligible bundle, and afterwards terminate your eligible bundle then this will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file once your eligible bundle ends. If you wish to review the details of your Netflix membership, please visit the ‘Account’ pages on the Netflix website. If we have to suspend your Virgin Media account because you are in breach of your agreement with us (for instance if you fail to pay your bill), we may ask Netflix to also suspend your Netflix account immediately until it’s been resolved.

11. Virgin Media will share the email address and/or mobile number registered to your Virgin Media account with Netflix to verify your bundle, facilitate the activation of Netflix service, send activation reminders and other Netflix service information. For further information about how Virgin Media handles your personal data, please visit the Privacy Notice available on the Virgin Media website (virginmedia.com/privacy-policy). You can view Netflix’s Privacy Statement on netflix.com/privacy.

12. Further Legal Stuff applies virginmedia.com/legal