As we enjoy the summer months, your time is even more of a precious commodity. Whether it’s catching the summer of sport or keeping the little ones entertained with the best on the box (especially if British summertime continues to bring back the wet look), nobody wants to be faced with a blank screen. 

But if that ever happens, it’s now even easier to get you back watching the TV you love, thanks to our new and improved troubleshooting tool. This time-saving online feature can diagnose your TV Box faults remotely and show you how to fix it, more quickly than calling for assistance.

Try our TV troubleshooting tool now

It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area, or if there is a problem with the TV Box itself. All in one super-nifty tool. It’s like a Swiss Army knife for your telly.

Head to our help section now to use our troubleshooting tool and log in with your postcode and the last name of the account holder to start the checks immediately.

Try our TV troubleshooting tool now