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What do you want from your broadband? You want it to be fast, of course, so you can download or stream as speedily as possible. And obviously you want it to be reliable – if your WiFi drops out at crucial moments, it makes you long for the old days of plug-in internet cables. You want it to be easy to use, with help and benefits at no extra cost.
That’s all just common sense – and the good news is that having Virgin Media broadband is common sense. Independent testing company Global Wireless Solutions (GWS) tested all the UK’s leading broadband services (and we’re talking real-world tests, not just in a lab somewhere) and awarded us the Best Broadband Experience.
The GWS data found that in most households, the majority of household members are using WiFi simultaneously for five hours a day. Despite that pressure on the network, the “mean download throughputs” – basically the average download speed – on Virgin Media was 170Mbps, which is more than twice as fast as the next best provider at over 75Mbps.
That adds up to a fast and reliable broadband experience for Virgin Media customers.
Not only that, but when GWS analysed the performance of partner network bundles across broadband and mobile service, it found Virgin Media O2 had the Best Combined Connectivity Experience. We offered the fastest average available download throughput at over 150Mbps – again, well over double the average of its closest rival at 65Mbps.
Want more reasons why Virgin Media comes out on top for broadband experience? Well, there’s our WiFi guarantee, which is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Or WiFi Pods, an easy way to help the WiFi get to those hard-to-reach places in your home – they’re free to everyone who has our Gig1, Gig2 or Volt broadband package.
And our broadband also comes with increased peace of mind, because Virgin Media Essential Security is included with every broadband package at no extra cost. It’s built in and ready to go, and it’ll alert you to viruses and keep your personal details secure.
It all adds up to the Best Broadband Experience, verified by independent experts using real-world tests. Virgin Media broadband: yeah, that smooth.
Virgin Fibre areas only.
Best Broadband Experience Award: GWS network award based on national tests Dec 2023 to May 2024 comparing major UK providers’ average scores in respect of speed, reliability, latency, packet loss and video streaming. To verify, see virginmedia.com/legal/awards. User speed depends on broadband package choice.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.