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Installing the Virgin TV box

Find out how to set up your Virgin TV kit – including how to install the Virgin TV box and choose your preferences.

Which Virgin TV box do you have?

Some of our TV boxes and their remotes look similar but work together differently, so double check what combination you have.

Not sure which TV box and remote you have? Let us help

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360

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Stream box

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V6

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TiVo

How to install your Stream box

You’ve got the kit, and we’ve got all the info you need to set up the Stream box. Take a look at our video below and follow the steps or download the full installation guide and read through our instructions.

Download installation guide

FAQs

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How to install the Virgin TV TiVo box

You’ve got the kit, and we’ve got all the info you need to set up the Virgin TV 360 box. Take a look at our video below and follow the steps or download the full installation guide and read through our instructions.

Download installation guide

Upgrading to Virgin TV 360?

We can upgrade the Virgin TV V6 box so that it runs on the same software as our newer Virgin TV 360 box. This way customers won’t need a new TV box, just an upgrade done over the internet and a new 360 remote through the post. And if customers with a V6 box have an additional TiVo box in another room, they’ll be able to replace the TiVo box with our 360 Mini box.

If you’re in the process of upgrading to Virgin TV 360 from Virgin TV V6, you’ll be sent all the information you need in an email – and through the post with your new 360 remote (and 360 Mini box, if you need one). You can download the upgrade instructions below, too.

Download the 360 upgrade guide

If you’ve already upgraded, make sure you now choose the 360 box instructions in any of our help guides.

FAQs

Has this helped?

How to install the Virgin TV V6 box

You’ve got the kit, and we’ve got all the info you need to set up the Virgin TV V6 box. Take a look at our video below and follow the steps or download the full installation guide and read through our instructions.

Download installation guide

Upgrading to Virgin TV 360?

We can upgrade the Virgin TV V6 box so that it runs on the same software as our newer Virgin TV 360 box. This way customers won’t need a new TV box, just an upgrade done over the internet and a new 360 remote through the post. And if customers with a V6 box have an additional TiVo box in another room, they’ll be able to replace the TiVo box with our 360 Mini box.

If you’re in the process of upgrading to Virgin TV 360 from Virgin TV V6, you’ll be sent all the information you need in an email – and through the post with your new 360 remote (and 360 Mini box, if you need one). You can download the upgrade instructions below, too.

Download the 360 upgrade guide

If you’ve already upgraded, make sure you now choose the 360 box instructions in any of our help guides.

FAQs

Has this helped?

How to install the Virgin TV 360 box

You’ve got the kit, and we’ve got all the info you need to set up the Virgin TV 360 box. Take a look at our video below and follow the steps or download the full installation guide and read through our instructions.

Download installation guide

Upgrading to Virgin TV 360?

We can upgrade the Virgin TV V6 box so that it runs on the same software as our newer Virgin TV 360 box. This way customers won’t need a new TV box, just an upgrade done over the internet and a new 360 remote through the post. And if customers with a V6 box have an additional TiVo box in another room, they’ll be able to replace the TiVo box with our 360 Mini box.

If you’re in the process of upgrading to Virgin TV 360 from Virgin TV V6, you’ll be sent all the information you need in an email – and through the post with your new 360 remote (and 360 Mini box, if you need one). You can download the upgrade instructions below, too.

Download the 360 upgrade guide

If you’ve already upgraded, make sure you now choose the 360 box instructions in any of our help guides.

FAQs

Has this helped?