Virgin Media and O2 joined forces in June 2021, creating one of the nation’s largest telecoms providers – offering award-winning mobile services and lightning-fast broadband in one place.

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our phone and SIM plans under the O2 and giffgaff brands.

We stopped trading as Virgin Mobile at the end of August 2023.

Yep! All Virgin Mobile customers have been moved onto an equivalent O2 plan.

Their contract remains with Virgin Mobile, but O2 provides their services. They also have new terms, which you can read here.

Don’t worry – Virgin Media services like broadband, TV and home phone aren’t changing at all. 

If you want to chat to us about upgrading your existing loan agreement, or make any payments, call us on 0344 809 0202 – or 202 from your O2 mobile.

To find out the balance on an existing loan agreement, check your details, see your payment schedule and more, sign in to our Customer Loan Portal.

You'll find your sign in info in the two emails we sent you when you took out your device contract.

These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.

Don't have these emails saved? Call our team on 0344 809 0202, or 202 from your O2 mobile, and we'll resend them.

Any existing loan arrangements with Virgin Mobile aren't affected by your move to O2, and you'll continue to pay off your existing loan in the normal way.

If you’ve been moved to O2 and have any questions about your service, please call us on 0344 809 0202 – or 202 from your O2 mobile. 

The easiest way to see your last 12 months of bills is in your Online Mobile Account here.

If you need more detailed info, or bills from longer ago, please call us on 0344 809 0202 – or 202 from your O2 mobile. 

Virgin Media offers a 12-month manufacturer’s warranty on Apple products, and a 24-month one on Android products.

You’ll find more info in the box you received when you bought your device.

Please follow that, or visit your manufacturer’s website if you don’t have it anymore.

If your device is damaged, lost or stolen, don’t worry – we’ll continue to support you as we always have. If you’ve been migrated to O2, call 0344 809 0202. If you’re abroad, it’s +44 7860 980 202. If you’re still on a Virgin Mobile plan, ring 0345 454 1111.

If you have insurance on your Virgin Mobile device, you find all the info you need – including our claims process – here.

giffgaff is a mobile operator that's owned by O2 and runs on the O2 network. It offers flexible plans for freedom-seekers - from Pay As You Go and monthly rolling options to longer contracts with loads of value.

giffgaff's all about doing good – for you, your pocket and our planet.

In fact, it's officially a B Corp, joining a network of more than 1,000 UK companies that want to make a positive impact on the world around us.

giffgaff was voted Uswitch Network of the Year 2023 for the third year running.