Broadband only deals

No, phone lines aren’t necessary, and you don’t pay line rental for any of our broadband only deals. Our broadband is supplied to your street through a fibre-optic cable for superfast speeds.

No need to go looking for a public phone booth when you can use these alternatives to a home phone.

Mobile phone

Open to a new deal? You can make and receive calls on O2 – while enjoying double mobile data and several more exclusive Volt benefits – with a broadband and SIM deal.

Online calls

Voice calls and video calls are a great way to keep in touch with loved ones over the internet. Whether you have a laptop, tablet, smartphone or even a smart speaker like the Amazon Echo or Google Home, our superfast broadband can connect you to Zoom, Skype, WhatsApp and other popular services.

No, you won’t be charged line rental for our broadband only deals. We’re not the type of network that uses telephone lines to power our broadband only service.

Yes, our broadband only deals are all fibre-optic. The only thing you will need to check is if you can get Virgin Media in your area, which you can do with our broadband postcode checker.

This depends on the type of installation you need. When placing your order at checkout:

• Look out for the QuickStart self-installation option – If available, this is often the fastest way to get up and running with our fibre broadband deals.
• Or you can book an engineer visit – Our engineers will send one of the team to get you up and running with your new fibre broadband.

It’s quick and easy to switch broadband providers and move to Virgin Media. There’s no need to tell your current provider or give them 30 days’ notice, and you can switch at any time to one of our best broadband deals though if you do so before your minimum term is up, you might be charged fees.

Simply choose your prefered bundle across all our broadband, tv and phone deals. Once chosen, you can start your broadband switch, firstly just check if you're eligible using our postcode checker. Then you’ll be asked to give us some details, including your current broadband provider, surname, address, account number and the services you want to switch. We’ll use these to find your account with your current provider. If we can’t do this, you’ll need to contact your current provider to check your details or disconnect from them yourself.

Your current provider will send you some important info, including details of any early disconnection fees, which you should read before you agree to switch broadband providers.

Using our switching service, your connection won’t be interrupted, and you won’t have to pay for two providers while we get things sorted.

To learn more, check out our video guide here.

This'll depend on where you are in the process. You can place an order with us using our switching service, but you might need to get in touch with your current provider to make sure you won’t lose access to your services too early.

We offer a QuickStart kit that makes it easy to set things up yourself – it can be delivered to most homes or Click & Collect points.

If QuickStart isn’t available in your area, we’ll send out an engineer at no extra cost. If you can get a QuickStart kit but choose not to use it, you’ll need to pay £30 for an appointment.

And just so you know, our services always come with an activation fee of £35.

No, you can reschedule your installation worry-free – we'll take care of everything with your current provider and make sure you aren't left without services while you switch.

The best thing to do is switch your services before you move. Then, once you’re ready to move, just follow our steps in the link below .

How to move your Virgin Media services

Yes – in the unlikely event that something's not quite right, we'll automatically compensate you on your first bill in line with our compensation policy.

Read our compensation policy