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Our Hubs: What you need to know

Virgin Media’s mighty Hub brings the magic right into your home. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream.

Powerful home WiFi

The more speed your Hub gets, the more your WiFi can do. Think streaming in Ultra HD, grabbing that game update before your mates, and downloading massive files in a flash.

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Take control of your WiFi with the Connect app

The Virgin Media Connect app is the control unit for your WiFi that helps you get your Virgin Media broadband up and running. It lets you run a super intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Plus, if you ever need us, we’re on live chat from 8am to 10pm, 7 days a week. The app’s available to everyone with a Hub 3, 4 or 5.

Grab the app now

Can I upgrade the Hub?

If you currently have a Hub 3 or older model (including the Superhub 1A, 2A etc.) you’re eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages.

Sign in to My Virgin Media to check your existing package and upgrade your service today.

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What do you get with a Virgin Media Hub 5?

Meet the Hub 5, ready to serve up Gigabit Fibre Broadband, our fastest most reliable widely available WiFi

Powered by WiFi 6

The latest generation of WiFi technology takes advantage of dual band reach for guaranteed speed, coverage and reliability and less WiFi lag.

Eco-friendly browsing

The Hub 5’s casing is made from 100% recycled plastics, so not only is it our most advanced Hub yet, it’s nicer for the planet too.

Our fastest and most reliable widely available WiFi

Gig1 Fibre broadband provides you with the speed you need to stream, zoom or game to your heart’s delight.

Tech Specs for Hub 5, Hub 4 and Hub 3

Features
Hub 5x
Hub 5
Hub 4
Hub 3

Number of Antennae 

7

7

7

5

2.4 GHz WiFi Band

3x3 11b/g/n/ax

3x3 11/b/g/n/ax

3x3 11/b/g/n

2x2 11/b/g/n

5 GHz WiFi Band

4x4 11ax

4x4 11ax

4x4 11ac

3x3 11ac

WiFi Spec

6

6

5

5

Dual Band

Concurrent

Concurrent

Concurrent

Concurrent

Network Connection

XGS-PON

DOCSIS 3.1

DOCSIS 3.1

DOCSIS 3.0

Ethernet

1x 10 Gbps, 3x 1Gbps

1x 2.5Gbps, 3x 1Gbps

4x 1Gbps

4x 1Gbps

WPS Push Button

Yes

Yes

Yes

Yes

Removable Password/QR Card

Yes

Yes

No

Yes

Default SSID

Single

Single

Single

Single

Guest Network Available

Yes

Yes

Yes

Yes

Intelligent WiFi Technology

Yes

Yes

Yes

Yes

Phoneline

Yes

Yes

Yes

Yes

WiFi Pod Compatability

Yes

Yes

Yes

Yes

How to set up a Virgin Media Hub

If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. From there, the setup is nice and simple.

1. Disconnect your old Hub

(note: the coaxial cable will need to be unscrewed).

2. Connect the coaxial cable

Connect the coaxial cable to your new Hub and secure it with a spanner (this will be included when you receive your new Hub).

3. Connect the new Hub

Connect the new Hub to the mains power supply and plug it into the wall.

From there, you’ll be good to go! Your WiFi password, network name and other details can be found printed on the underside of the router.

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