When you’ve got Virgin Media broadband and at least one eligible O2 Pay Monthly plan in your household, you have the power to do even more with Volt benefits.
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What are Volt benefits?
You can bag benefits and even bigger possibilities, when you’re with both Virgin Media and O2. So you can scroll, stream, and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, our WiFi Guarantee includes up to three WiFi Pods if needed, on us.
Plus, we’ll double the mobile data on all eligible O2 Pay Monthly plans in your household, and you can roam freely in 75 destinations at no extra cost* with our O2 Travel Inclusive Zone (if you haven’t already unlocked it). If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months.
And remember, when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2 just for being part of the family.
*Tablets excluded from roaming benefits.
Volt benefits FAQs
Want to learn more? Let’s go a bit deeper so you can see whether you qualify, what benefits you qualify for, and how you can get them.
Anyone can take out one of our Volt bundles and enjoy the benefits.
Or, if you’re already with O2, you’ll get Volt benefits once you also take out an eligible Virgin Media broadband pack or bundle registered at the same address.
The same goes the other way – if you already have Virgin Media broadband but aren’t with O2, you can take out eligible O2 Pay Monthly phones, tablets, or SIMs to get Volt benefits.
Once you’re with both Virgin Media and O2, your Volt benefits should be applied automatically within 14 days – you can also activate them in My O2.
All you need to do is take out an eligible O2 Pay Monthly phone, tablet, or SIM, and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee which includes up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household, and more.
Check out our offers by going to our O2 shop.
Our superstrong WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. It’s backed up by our signal boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt Packages. This means if you don’t get download speeds of at least 30Mbps in every room, you can bag up to 3 WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill.
If you’ve already got an eligible O2 plan, you’ll get Volt benefits once you have Virgin Media broadband and registered it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.
For more, check out our Virgin Media offers.
*Tablets excluded from roaming benefits
If you’ve got our Virgin Media broadband service and someone in your household is an eligible O2 Pay Monthly plan customer, those in the household with an eligible O2 Pay Monthly phone or SIM, can travel around the world using their O2 phones or SIMs in 75 destinations at no extra cost, with O2 Travel Inclusive Zone* (if you haven’t already unlocked it).
There’s no upper use limit on data, but traffic management steps will apply. If you go over your allowance, you’ll pay the standard international roaming rates for the country you’re roaming in. Calls and texts to premium rate numbers and other special numbers are not included.
For more, go to our Travel Inclusive Zone page.
(O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly SIM in the Virgin Media account holder’s name and address. Includes a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps), subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for your minimum period or until you leave, cancel or upgrade. Excludes Mobile Broadband.)
*Tablets excluded from roaming benefits.
If you’re already with both of us, you can check your eligibility and activate Volt benefits in My O2.
If you’re new to both Virgin Media and O2, you can take up to 3 O2 SIMs as part of your Volt bundle, subject to a credit check. Each O2 SIM can have a different data allowance, so the choice is yours.
Each SIM has its own data allowance which you can choose.
Yes, you can add as many connections as you want once you’ve signed up.
Yes, they’ll be packed with all your Volt benefits, including double data.
When you upgrade or change a tariff on your O2 account, your Volt benefits will temporarily stop – but don’t worry, they’ll be re-applied within 14 days.
If you leave O2, you’ll lose your mobile benefits, but you’ll keep your boosted Virgin Media broadband speeds. Likewise, if you leave Virgin Media, everyone in the household on an eligible O2 plan will keep their double mobile data until you upgrade – then, your mobile benefits will stop.
If the address on your Virgin Media broadband account matches the address on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you’ll need to go into My O2 to activate your benefits. If they don’t match, you can edit your address in My O2 and My Virgin Media.
Check out our postcode checker to see if Virgin Media broadband’s available in your area. If it’s not, you can register for email updates, and we’ll let you know when it’s ready.
Virgin Media and O2 will contact you separately when your Volt benefits have been applied. These will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2, and it can take up to 14 days for the Virgin Media broadband speed boost to show on your account.
Your O2 tariff name won’t change, but you’ll see your new data allowance and any changes to your roaming Bolt Ons in My O2.
If you’re having other issues, like joining O2 or applying your data boost, go to an O2 store or our contact us page. If you’re having problems joining Virgin Media or getting your broadband speed boost, visit our Virgin Media help page.
First, make sure the address on your O2 account matches the address on the Virgin Media account – whether it’s in your name or someone else’s in your household. If you think everything’s correct and still aren’t seeing the option to activate your benefits, go to an O2 store or get in touch here.
Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account.
Read our Volt terms and conditions on our legal stuff page.
Our genius WiFi Pods pack in advanced mesh WiFi tech, and work with your Intelligent WiFi powered Hub to bring you WiFi in more places around your home. If you’re eligible for WiFi Pods, you can order one by going to our WiFi Pods page. Or if there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order WiFi Pods online by following the steps at the bottom of our WiFi Pod page.
If you’re eligible for Volt benefits, but are already on the fastest broadband speeds in your area, we’ll automatically upgrade your broadband speed as soon as a faster tier is available (up to a max of 1Gbps).
Extras from O2
Grab selected O2 phone, tablet and sim-only Pay Monthly contracts, and you'll get to handpick an Extra for up to 6 months, on us. Whether you’re into TV and movies, music, books, or audiobooks, or you want to keep in touch with loved ones overseas using O2’s International Bolt On, there’ll be an amazing Extra for you.
Grab selected phone, tablet and sim only Pay Monthly contracts, and you'll get to handpick an Extra for up to 6 months*, on us. Whether you qualify depends on the O2 tariff you’ve selected. You can find out more about that on the O2 Extras page.
If you were eligible for an Extra when you signed up but didn’t select one, you can choose later in My O2
*Charges apply after this period.
Get even more with Priority
As a Virgin Media or O2 customer, you have access to Priority Tickets, exclusive rewards, unique experiences, and prizes – all at no extra cost.
With Priority, you can get movie tickets on us. Grab daily treats while you’re out and about, again, on us. Or get 48-hour early access to thousands of nationwide gigs and events, through Priority Tickets.
Your rewards are updated every month based on the things you love (with a few surprises thrown in).
Priority is available to Virgin Media and O2 customers, and you can access it through the Priority app or Priority online.
The first time you visit, O2 will ask you to register your details so they can confirm you have an O2 number or a Virgin Media broadband account.
You’ll can also turn on settings like location services. That way you can see nearby rewards and perks at any time – we’ll even text you when there’s something fun near you we’ll think you’ll like.
The legal stuff
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers. Excludes O2 Essential Plan customers.
Volt benefits include (1) A Virgin Media broadband speed boost to the next available level (up to 1Gpbs) (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place an eligible order or another eligible resident applies for Volt benefits; (2) Our WiFi guarantee with WiFi Max meaning up to 3 WiFi Pods in your home if you aren’t getting download speeds of at least 30Mbps in every room (subject to stock availability). If that doesn’t do the trick, £100 credit back. (3) Double the O2 mobile data for every eligible O2 Pay Monthly plan at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data) and (4) O2 Travel Inclusive Zone so you roam in 75 destinations.
The monthly data allowance for your eligible O2 plans will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will increase your data allowance to unlimited. This double data will not rollover. If your eligible O2 plan already includes unlimited data you will not receive an increased data allowance as part of this offer.
O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly phone and SIM in the Virgin Media account holder’s name and address. Tablets excluded from roaming benefits. Includes 120 minutes, 120 texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets.
Our Travel Inclusive Zone also includes O2’s Europe Zone. Your UK minutes, texts and data allowances apply within the Europe Zone, however, if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Roaming subject to fair usage policy. See further EU roaming terms below.
Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband).
Separate contracts and terms and conditions apply to your broadband and mobile services. Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Customers taking WiFi Max as an add-on can cancel WiFi Max at any time by providing 30 days’ notice. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.
Get up to 6 months on us depending on eligible tariff you select (“Extra Period”).
Up to 6 months Extra Period: Cafeyn, McAfee, Audible Amazon Music Unlimited and Disney+ Premium. You’ll be automatically opted into a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Audible £7.99pm, Amazon Music Unlimited £9.99pm, Disney+ Premium £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change.
Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Excludes Amazon Prime Video for purchases made via a Virgin Media sales channel or O2 tariffs that are part of a bundle or service with Virgin Media. Disney+ Premium: cannot benefit from more than one Extra Period. RRP £7.99pm.
International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select, £3pm thereafter. The O2 Travel Inclusive Zone Extra is a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps) subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply.
Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: www.o2.co.uk/extras.
Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.